13.0 Configuring Auto Approval for Business Service Requests

Roles that Can Perform This Task: Cloud Administrator

When a business service request is submitted, the request goes through an approval workflow that requires both a Sponsor approval and an Administrator approval. The Sponsor approval is intended to be a financial check and the Administrator approval is intended to be a resource capacity check.

You can enable automatic Sponsor approval, Administrator approval, or both for your system. This eliminates the need to assign users as Sponsors and Approvers for organizations or business group. If you don’t want the system settings to apply to an organization or a business group, you can override the settings at the organization or business group.

To configure the system Auto Approval settings:

  1. On the main navigation bar, click Configuration, then click the Tasks tab.

  2. Select Sponsor to enable automatic Sponsor approval.

  3. Select Administrator to enable automatic Administrator approval.

  4. Click OK to save the changes.