3.0 Creating Service Levels for Resource Groups

A resource group has no costs associated with it until you create a service level and assign it to the resource group. The service level defines the cost of the host resources (vCPUs, memory, storage, and networks) and the cost of the service objectives (availability, support response time, and so forth).

You can use the same service level for multiple resource groups. For example, you might have two identical resource groups that require the same service level.

You can also assign multiple service levels to a single resource group. For example, you might create two service levels with the same resource costs but with different service support levels—the first with 24x7x365 support and the second with 12x5x365 support. The user, when requesting a business service, could select the desired service level.

On the main navigation bar, click Getting Started, then click Create Service Levels (in the Set Up Your Cloud Environment list).

or

On the main navigation bar, click Resources, click Service Levels, then click Create.
In the General section, provide the following details for the service level:

Name: Specify a unique name for the service level. This name is displayed in business service workloads.

You can use letters, numbers, and the following special characters: space, hyphen, underscore, apostrophe, percent, ampersand, and period. The maximum length is 110 characters.

Creation Date: Displays the current date.

Description: Provide any additional information for the service level.
In the Monthly Resource Costs fields, define the cost (per month) to use the host resources:

vCPU: Specify the cost per virtual CPU.

Memory: Specify the cost per megabyte (MB) of memory.

Disk: Specify the cost per gigabyte (GB) of disk space.

Network: Specify the cost per network interface card.
Assign the service level to the appropriate resource groups:
1. Under Associations, click the Resource Groups tab.
2. Click Add to display the Add Resource Groups dialog box.
3. Select the groups to add.
  
  You can Shift-click and Ctrl-click to select multiple groups.
4. Click OK.
If you don’t want to add service level objectives, click Save, then continue with the next task, Creating Workload Templates.

or

If you want to add service level objectives, you must create them first. Click Save to save the service level, then do the following:
1. Click the Service Level Objectives link.
2. Click Create to display the Create Service Level Objective dialog box.
3. Provide the following information:
  
  Name: Specify a name for the objective. This name is displayed in all business service workloads.
  
  You can use letters, numbers, and the following special characters: space, hyphen, underscore, apostrophe, percent, ampersand, and period. The maximum length is 110 characters.
  
  Monthly Cost: Specify the cost associated with the objective. If the objective does not have a cost, leave the field empty.
  
  Description: Provide optional text to further identify the service level objective.
  
  Creation Date: Displays the current date.
  
  Objective Type: If this objective represents workload availability, select Availability. Otherwise, select General.
  
  Value: If the objective type is Availability, specify the target availability as a percentage (for example, 99.9). If the objective type is General, specify an appropriate objective value.
4. Click Save.
Add objectives to the service level:
1. Click the Service Levels link, select the service level, then click Edit.
2. Under Associations, click the Service Level Objectives tab.
3. Click Add to display the Add Service Level Objectives dialog box.
4. Select the objectives to add.
  
  You can Shift-click and Ctrl-click to select multiple objectives.
5. Click OK to add the selected objectives to the Service Level Objectives list.
6. Click Save.
  
  You can include the same objective in more than one service level.