Service level objectives define measurable characteristics such as availability, throughput, frequency, response time, and quality. Each of these characteristics typically has multiple objectives that identify a different level of service.
For example, you might define three availability objectives (97%, 98%, and 99%) and associate them with different service levels (Silver, Gold, and Platinum). By associating different costs with the objectives, you can establish the desired cost structure for your service levels.
In the Cloud Manager console, click , then click the tab.
Click to display the Create Service Level objective dialog box.
Provide the following details:
Name: Specify a name for the service level objective. The name should be different than any other objective name.This name not only appears to administrators but also to business service requestors when they configure workloads with service levels that include the objective.
Monthly Cost: Specify the cost associated with the objective. If the objective does not have a cost, leave the field empty.
Description: Provide optional text to further identify the service level objective.
Objective Type: If this objective represents workload availability, select . Otherwise, select .
Value: If the objective type is , specify the target availability as a percentage (for example, 99.9). If the objective type is , specify an appropriate objective value.
Click .