CloudAccess supports the use of one or more identity sources to authenticate users and for provisioning accounts to the SaaS applications. The initialization process configures the first identity source and adds the identity source to the Admin page.
To successfully provision users to the SaaS applications, you must ensure that each user account contains specific information for the appliance to provision the users. If you are using an LDAP identity source, there are specific attributes that must be populated on the user accounts. If you are using a JDBC database, there are certain columns of information that must be populated. The information for each identity source is different. For more information, see Section 2.3, Identity Source Requirements.
For security reasons, by default CloudAccess does not allow you to add a user with a user name that is the same as a previously added user. If you attempt to do so, CloudAccess displays the user as not activated. For more information, see Section 10.6, Troubleshooting Provisioning Issues.