Use the information in the following sections to troubleshoot mobile device issues.
If users cannot access the CloudAccess login page from the Safari browser on a mobile device after you enable the Mobile tool in the administration console, verify that they have installed the MobileAccess app on their mobile devices. This is a requirement once you have enabled the Mobile tool in the administration console.
The user might not be able to register a mobile device if the device is connected to a network that uses HTTP proxy. The user receives the following error message: Unable to parse metadata. To work around this issue, the user can register the device from a different network that does not use HTTP proxy.