Use the information in the following sections to troubleshoot CloudAccess login issues.
When a user is unable to log in to the CloudAccess appliance, the login page displays the message Login failed, please try again. Some causes of a login failure might not be obvious to either a user or a CloudAccess administrator, such as when multiple users have the same email address.
To help administrators determine the cause of the failure, the error message provides mouseover text containing an ID. You can download the /var/log/tomcat7/catalina.out log file and then search the log file for the ID provided in the error message. For more information about downloading log files, see Using Troubleshooting Tools.