Administrators who have the Device Administrator role in CloudAccess can manage and unregister user devices in the appliance administration console. So, if a registered mobile device is lost or stolen, or an employee leaves the company, you can ensure that unauthorized users cannot access corporate resources.
Users can also unregister their own mobile devices, either from their device or from the administration console. A mobile device that has previously been unregistered can be reregistered by the same user. However, for a different user to use the unregistered mobile device, the user must delete and reinstall the MobileAccess app on the device before reregistering the device.
The Devices page lists the devices for the logged-in user by default. If you are logged in with an account that has the Device Administrator role assigned, you have the option to search for and unregister devices that are registered to other users. If you log in with a regular user account, you can view and manage only your own registered devices.
To unregister mobile devices from the administration console as a Device Administrator user:
Log in to the administration console at https://appliance_dns_name/appliance/index.html.
Click Devices at the top of the page.
(Conditional) If you want to search for the devices belonging to a particular user, enter the user name in the User field.
Click the trash can icon next to the device you want to unregister, then click OK on the confirmation message.
To unregister mobile devices from the Devices page as a regular user:
Browse to https://appliance_dns_name/appliance/Devices.html.
Enter your login credentials when prompted.
Click the trash can icon next to the device you want to unregister, then click OK on the confirmation message.
After a mobile device has been unregistered, the device can be registered to a new user. However, the MobileAccess app on the device must first be deleted and reinstalled.