15.2 Troubleshooting Connector States

CloudAccess displays indicators for the current state of the different appliance components. The display refreshes every five minutes. CloudAccess might not immediately display the change.

The health indicator is the small icon on each application connector in the Applications panel.

Figure 15-1 Application Health Indicator

The states are as follows:

Green: The connector to the application is healthy.

Yellow: The connector to the application contains warnings.

Red: The connector to the application contains errors or cannot communicate with the application.

Question mark: The connector to the application is in an unknown state.

Perform the following troubleshooting steps in the order listed:

  1. Click Show health on the master node, then expand Operational, and check the status of Provisioning.

    If Provisioning is yellow or red, CloudAccess displays helpful information to help troubleshoot the issue.

  2. Use the troubleshooting tools to gather logs, then look at the provisioning logs.

  3. Make a cosmetic change to the application connector configuration, then click Apply.

    By forcing an Apply, the appliance refreshes the application connector state and this can resolve the issue.