Custom connectors allow for authentication into other systems, but they do not provide provisioning of user accounts. Unlike the connector for Salesforce, CloudAccess does not create a specific log for each custom connector.
CloudAccess captures all information about custom connectors in the catalina.out file. To troubleshoot issues with custom connectors and capture the information in the catalina.out file, perform the following steps:
Log in as an administrator to the CloudAccess administration console:
https://appliance_dns_name/appliance/index.html
Under Appliances, click the node icon, then click Enter troubleshooting mode.
Click the node icon again, then click Troubleshooting tools.
Select Authentication / Single Sign-on to increase the logging levels.
Duplicate the error or condition.
Click Download CloudAccess Log Files to download the logs.
Extract the download file and search for catalina.out.
Open catalina.out in a text editor, then search for errors in association with your custom connector.