NetIQ recommends that you configure Salesforce to trust the IP address of the CloudAccess appliance.
To add the CloudAccess IP address as a trusted source to Salesforce:
Log in to the Salesforce Admin tools web page.
Click Administration Setup > Security Controls > Network Access.
Specify the IP address of the CloudAccess appliance.
or
If you are in a clustered environment, specify the IP address of the L4 switch.
If you do not configure Salesforce to trust the IP address of the CloudAccess appliance, you must obtain a security token from Salesforce and append the security token to the administrator password specified when you configure the connector for Salesforce.
For example, if your Salesforce administrator account password is Test1234 and the Salesforce security token is XyZ, the Password field must contain Test1234XyZ.