29.0 Cloud Manager Application Server Logs

As you manage resources and workflow with the NetIQ Cloud Manager application layer, that activity is logged in a number of locations. You can access that information for troubleshooting your environment yourself or for sending the information to NetIQ Technical Support for analysis and consultation.

The following list includes the available activity logs and their respective locations on the Cloud Manager Application Server:

  • Application Server Installation activity log: /opt/netiq/cloudmanager/logs/netiq_cloudmanager_config.log

  • Application Server activity log: /opt/netiq/cloudmanager/logs/cloudmanager_server.log

The supportconfig tool

NetIQ Technical Services maintains a tool called supportconfig that uses product plug-ins to gather logs and other information useful in troubleshooting. When directed by Support, you can run this tool on the Application Server and send the needed information to NetIQ through a secure Internet connection.

For more information, contact NetIQ Technical Support:

Worldwide:

+1-416-203-4799

North America:

+1-800 -858-4000

Email:

support@netiq.com

Website:

www.netiq.com/support