As you discover and manage resources with the Cloud Manager Orchestration layer, that activity is logged in a number of locations. You can access that information for troubleshooting your environment yourself or for sending the information to NetIQ Technical Support for analysis and consultation.
The following list includes the available activity logs and their respective locations on the Cloud Manager Orchestration Server:
Installation activity log: /var/opt/novell/novell_zenworks_orch_install.log
Orchestration Server activity log: /var/opt/novell/zenworks/server/logs/server.log
Orchestration Agent activity log: /var/opt/novell/zenworks/zos/agent/node.default/agent.log
Orchestration Job activity log: /var/opt/novell/zenworks/server/dataGrid/files/users/<user_id>
Orchestration Web Service activity log: /var/opt/novell/pso-ws/jetty/logs/
Cloud Manager includes a Karaf command that surfaces the timings of calls to the REST interface of the Cloud Manager Orchestration Server.
The following command turns on a log trace for the elapsed time of all REST calls to the server:
karaf> log:set TRACE com.novell.cm.psoservice.impl
The following command resets the log level to default so these timing messages no longer appear in the log:
karaf> log:set INFO com.novell.cm.psoservice.impl
Cloud Manager searches the NIXU IPAM host only to check if a specified IP is registered in the network. Excessive logging by the NIXU API client is disabled by default.
To enable detailed NIXU API logging, you can enable the apilogging option in the /opt/netiq/cloudmanager/etc/cloudmanager-ipam-nixu.cfg file:
apilogging=true
NetIQ Technical Services maintains a tool called supportconfig that uses product plug-ins to gather logs and other information useful in troubleshooting. When directed by Support, you can run this tool on the Orchestration Server and send the needed information to NetIQ through a secure Internet connection.
For more information, contact NetIQ Technical Support:
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Worldwide: |
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North and South America: |
1-713-418-5555 |
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Europe, Middle East, and Africa: |
+353 (0) 91-782 677 |
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Email: |
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Website: |