29.1 Business Services Issues

The following sections provide solution to the problems you might encounter while using thCloud Manager:

Business Service Workloads Remain in the Building or Provision State

Source: Cloud Manager Application Server
Explanation: During the building phase of a new business service’s workload and the startup phase of a deployed workload, it is possible for the workload to be unable to be assigned to a host. This can occur when no hosts in the host group have the available resources to meet the workload resource requirements.

In the build phase, the business service remains in the Building state until a host becomes available for the workload. In the startup phase, the workload remains in the Provision state until a host becomes available.

Action: You have several options to resolve this issue:
  • Shut down a workload to free up the required resources on a host. If possible, select a workload that can be restarted on another host.

  • Add another host to the host group.

Remote Console for a Workload Does Not Launch from Internet Explorer with Chrome Frame Plug-in

Source: Cloud Manager Application Server
Explanation: If you are using Microsoft Internet Explorer 9 with the Google Chrome Frame plug-in and a self-signed security certificate (in a test environment) to view the Cloud Manager Application Server console, and if you try to launch a remote session of a workload in a business service, the remote session fails.

Testing has shown that the failure occurs because Chrome Frame does not allow a self-signed security certificate.

NOTE:This procedure is effective only if the VNC Proxy is configured to use the same certificate as the Cloud Manager Application Server console. For information about configuring the VNC proxy, see Configuring Remote Console Access to Workloads in the Cloud Manager Procedures Guide.

Action: You can force Chrome Frame to accept the self-signed certificate as a trusted root in Windows by using the following steps:
  1. Open Internet Explorer as an Administrator, then, using Internet Explorer to open the Cloud Manager console, note the warning from the browser about an unrecognized certificate.

  2. At the warning dialog, specify that you want to continue to the website.

  3. In the browser address bar, click the certificate warning, then click View Certificates.

  4. In the certificate pop-up, click Install Certificate then click Next.

    HINT:The Install Certificate button does not display unless you are running the browser as Administrator.

  5. Select Place all certificates in the following store, then click Browse.

  6. From the list, select Trusted Root Certification Authorities, then click OK, click Next, then click Finish.

  7. At the confirmation dialog, click Yes, then, at the next confirmation dialog, click Close.

  8. At the certificate popup, click Close.

Multi-Select Behavior Is Incorrect for Multiple Virtual Machines in a List

Source: Cloud Manager Application Server
Explanation: Testing has shown that the normal procedure for selecting a group of virtual machines (for instance, select Business Services > Virtual Machines, select a VM, scroll down the list, then Shift+click to multi-select) listed across several pages does not multi-select the desired VMs in the list. Further, in such a long list, your first selection on the list might be “lost” (deselected) when you scroll down the list to multi-select.
Action: Use the Ctrl+A command to select all VMs in the list. This issue will be fixed in the next product release.

Enabling Email Notifications for Users with Specific Permission

Source: Cloud Manager Application Server
Explanation: You can control the individuals who can receive email notification when a business service is deployed or a change request has completed if you add the ncm.bs.deploy.perms property to the /opt/netiq/cloudmanager/etc/system.properties file.
Action: As you add this new property, you also need to add the permissions to be honored on the business service. Any user with those permissions will receive the email notifications. For example, if you wanted a user with SYSTEM_SUPPORT permission or MODIFY_BS or VIEW_BS permission to receive emails when the business service being deployed or changed, you would modify the /opt/netiq/cloudmanager/etc/system.properties file like this:
...
...
ncm.bs.deploy.perms=SYSTEM_SUPPORT,MODIFY_BS,VIEW_BS
...
...
Additional Info: You might occasionally add these permissions:

Name

Description

MODIFY_BS

Modify a business service request

VIEW_BS

View a business service request

SYSTEM_SUPPORT

Designated system support personnel

Additional Info: You might add these permissions less frequently:

Name

Description

MODIFY_SYSTEM

Modify the system object

MODIFY_ORG

Modify an organization

VIEW_ORG

View an organization

MODIFY_BG

Modify a business group

VIEW_BG

View a business group