6.3 Using the Emergency Access Feature

  1. Click Forgotten Password on the Windows logon page.

    The Credential Provider checks the availability of the Self Service Password Reset server. If the Self Service Password Reset server is reachable, a Restricted Browser window is launched. If the Self Service Password Reset server is not reachable, the challenge-response dialog is displayed.

  2. If the challenge questions are answered, the user can log in using Emergency Access feature for a specified time.  

    After expiry of the specified duration, the user is logged out automatically.