Keep in mind the following information as you use the Forgotten Password feature:
If your system administrator allows you to change your password through this process, it can take up to 15 minutes or longer before all changes are in place throughout the network. Be patient before contacting your system administrator.
For those using Client for Open Enterprise Server and already logged in to the network, if you right-click the tray icon of Client for Open Enterprise Server in the taskbar, select NetWare Login, then select the Did you forget your password? link, the restricted browser is not launched. The Client Login Extension applies only when you have not logged in.
If the URL to the Self Service Password Reset page is incorrectly configured and you select the Did you forget your password? link, you receive the message Page Not Found on the initial page of the restricted browser. Contact your system administrator.