13.10 Troubleshooting

13.10.1 Deploying Alert Rules Fail

Issue: Deploying an alert rule fails when you create, modify, or delete an alert rule after an upgrade. Although Deployment Status shows Success, the Alert Rule Deployment Status window displays an error that deployment has failed.

Workaround:

To resolve the issue:

  1. Comment the IP address 127.0.0.2 in the /etc/hosts file.

  2. Restart the Change Guardian server:

    /opt/netiq/cg/scripts/cg_services.sh restart

13.10.2 Change Guardian Configuration Fails after Appliance Installation Completes

Issue: After appliance installation, configuration of Change Guardian might fail to complete with the following error message:

Change Guardian configuration has failed. Check /var/opt/novell/sentinel/log/config_cg_onboot.log.

In such a case Agent Manager and javos services might fail to start.

Workaround: Reconfigure Change Guardian.

To reconfigure Change Guardian:

  1. Verify if Change Guardian service (8443) is running using the command:

    netstat -an | grep "8443" | grep "LISTEN"

  2. (Conditional) If Change Guardian service (8443) is not running, start Change Guardian service (8443):

    /opt/netiq/cg/scripts/cg_services.sh start

  3. Reconfigure Change Guardian:

    /opt/novell/sentinel/setup/configur.sh

13.10.3 Cleaning Up Data From PostgreSQL When Migration Fails

Issue: Database migration to PostgreSQL fails

Workaround: Delete the data that was partially moved to the PostgreSQL database.

To clear PostgreSQL:

  1. Ensure that the PostgreSQL database is running.

  2. Log in to the Change Guardian server as root and switch to novell user.

  3. Go to the location where you have extracted the Change Guardian installer or the migration utility.

  4. Delete the migrated data:

    ./db_migration_failure_cleanup.sh

  5. (Conditional) If you are performing a traditional upgrading, upgrade Change Guardian.

  6. (Conditional) If you are upgrading an appliance, run the appliance configuration utility.