23.8 Agent Manager and JAVOS services fail to start after installation of Change Guardian appliance

Issue: Configuration of Change Guardian may fail to complete after installation of Change Guardian appliance with the following error message:

Change Guardian configuration has failed. Check /var/opt/novell/sentinel/log/config_cg_onboot.log.

As a result Agent Manager and JAVOS services may fail to start.

Workaround: Perform the following steps to complete the configuration:

  1. Verify if Change Guardian service (8443) is running using the command:

    netstat -an | grep "8443" | grep "LISTEN".

  2. (Conditional) If Change Guardian service (8443) is not running, start Change Guardian service (8443) using the following command:

    /opt/netiq/cg/scripts/cg_services.sh start.

  3. Login as novell user.

  4. Reconfigure Change Guardian using the following command:

    /opt/novell/sentinel/setup/configure_cg.sh.