2.5 Registering Vivinet Diagnostics

Vivinet Diagnostics runs in Demo mode until you register an evaluation or retail license. Demo mode provides only limited functionality and does not allow you to diagnose a problem. For more information, see Section 2.5.3, Reviewing Demo Mode.

The Vivinet Diagnostics Registration component allows you to perform any registration task online, including registering a temporary evaluation license, reregister to upgrade your license, or deregister your license so you can transfer the software to another computer.

If the Evaluate and Register buttons in the initial Registration dialog box are grayed out, you may not have the necessary privileges to register Vivinet Diagnostics on this computer. These buttons also may be grayed out if a Diagnosis is currently running or if multiple Diagnosis windows are open.

Click Help in any Registration dialog box to read context-sensitive help for that dialog box.

For more information, see the following topics:

2.5.1 Registering

You register Vivinet Diagnostics with the NetIQ Registration Center to receive an authorization key for a retail or evaluation license. By default, no license is present, and Vivinet Diagnostics runs in Demo mode. You can run Vivinet Diagnostics in Demo mode free of charge for as long as you like, but significant restrictions on functionality apply. For more information, see Section 2.5.3, Reviewing Demo Mode.

If your computer is connected to the Internet, you can register immediately on our Web site. Or you can contact the NetIQ Registration Center by phone or e-mail. A series of Registration dialog boxes guides you through the necessary steps.

To register Vivinet Diagnostics:

  1. From the Options menu, click Registration and then click Register.

  2. Supply the Registration Number and Password from the registration card included in your product package. Do not type any spaces or tabs.

  3. Click Next.

  4. Select Get an authorization key and then click Next.

    NOTE:If you are not connected to the Internet, deselect Get an authorization key, click Next, and then continue with Section 2.5.2, Completing Registration by Telephone or E-mail.

  5. If your browser is not configured to make secure connections, disable Use a secure connection.

  6. Click Next. The NetIQ Registration Center Web page opens in your default Web browser.

    In the online form, ensure your contact information is correct. Make changes or additions if necessary. Click New User if the information applies to another person, and type your own information in the blank form that appears.

  7. Click Generate License. Your unique authorization key appears in the browser window. Highlight the key and copy it. Do not copy any extra spaces after the key. If you paste the key plus extra spaces into the Authorization Key field, registration will fail.

  8. In the Enter Authorization Key dialog box, paste or type the key into the Authorization Key field.

  9. Click Next.

  10. To print a copy of your registration, click Print Registration Info.

2.5.2 Completing Registration by Telephone or E-mail

If you indicated your computer is not connected to the Internet, the Registration Summary dialog box shows the registration number and password you provided in the first Registration dialog box, plus a license code. Click Print to print this information, or write it down, because you must supply this information when you call or e-mail the Registration Center.

E-mail requests, as well as after-hours calls, are processed within one business day. These requests must include the product and version number, registration number, password, and the license code provided in the Registration Summary dialog box. Provide this information to the Registration Center representative, who will in turn give you an authorization key to enable the retail version of Vivinet Diagnostics. Type the key in the appropriate field in the Enter Authorization Key dialog box and click Finish to complete your registration.

2.5.3 Reviewing Demo Mode

By default, Vivinet Diagnostics runs in Demo mode until you register an evaluation or retail license. “Demo” is indicated on the Console interface, and functions such as running a Diagnosis or entering SNMP information are unavailable.

Demo mode lets you run the product free of charge for as long as you like. Functionality is severely restricted, however. Although you can open and view a Diagnosis of your network, you cannot run a Diagnosis. You can also generate reports from diagnoses you created while the product was running with a valid license.

If you purchased a time-limited license for Vivinet Diagnostics, the application reverts to Demo mode after the time limit is reached.

To register Vivinet Diagnostics, see Section 2.5, Registering Vivinet Diagnostics.

2.5.4 Reviewing Evaluation Mode

After installation, Vivinet Diagnostics runs in Demo mode until it detects a valid evaluation or retail license file. To create a license file, enable an evaluation with a temporary authorization key, or provide a valid registration number and password, which are supplied when you purchase a retail license.

To create an evaluation license, click Registration on the Options menu, and then click Evaluate. A series of dialog boxes lets you enter your temporary authorization key, which you received from a NetIQ sales representative.

After you authorize an evaluation, Vivinet Diagnostics runs in Evaluation mode. Evaluation mode provides the application’s normal functioning, but is time-limited. After the three-day evaluation period expires, the application again runs in Demo mode. For more information, see Section 2.5.3, Reviewing Demo Mode.

At any point during your evaluation, you can register the software if you have a registration code and password. For more information, see Section 2.5, Registering Vivinet Diagnostics.

2.5.5 Upgrading a Vivinet Diagnostics License

You can upgrade an existing evaluation Vivinet Diagnostics license to extend the time period. Use the Registration dialog boxes to reregister an upgraded license for Vivinet Diagnostics. The dialog boxes direct you to perform the same steps for registering and obtaining an authorization key.

You must first contact a NetIQ sales representative and purchase an upgraded license. For more information, see Section 6.5, Getting Technical Support.

After you purchase an upgraded license, you can reregister it. For more information, see Section 2.5.1, Registering. The procedure for updating a license is the same as that of registering.

2.5.6 Deregistering Vivinet Diagnostics

To relinquish your Vivinet Diagnostics license or transfer your license to another user or computer, deregister your current Vivinet Diagnostics license. You must deregister before you uninstall or your product license will not allow you to use Vivinet Diagnostics on another computer or at a later time.

It is not necessary, or possible, to deregister an evaluation license.

To deregister Vivinet Diagnostics:

  1. From the Options menu, click Registration, and then click Deregister.

  2. As appropriate, select or deselect This computer is connected to the Internet and Use a secure connection.

    NOTE:To deregister without an Internet connection, contact the NetIQ Registration Center by telephone or e-mail and provide your registration number and deregistration code.

  3. Click Next.

  4. In the Confirmation dialog box, click Yes. A deregistration code is provided in the Deregistration Summary dialog box if deregistration succeeds. This unique code is tied to your authorization key and password. During deregistration, this information is saved in an ASCII text file, deregister.dat, in your Program Files\NetIQ\Vivinet Diagnostics directory.

  5. Click Print Deregistration Information to print a copy of your information in case you need to contact the NetIQ Registration Center.

After you deregister, you cannot use Vivinet Diagnostics again until you reregister. If you restart Vivinet Diagnostics after deregistering, the application runs in Demo mode.

After you deregister, you can register again. For more information, see Section 2.5, Registering Vivinet Diagnostics.

If deregistration fails, follow the steps outlined in Section 2.5.7, Deregistration Failures.

2.5.7 Deregistration Failures

If deregistration fails for any reason, your Vivinet Diagnostics license becomes invalid and you must manually complete the deregistration process.

To manually deregister:

  1. Navigate to the deregister.dat file in your Program Files\NetIQ\Vivinet Diagnostics directory.

  2. Open the file using a Windows utility, such as Notepad, and locate the deregistration code. Copy the code to the Windows clipboard.

  3. Use a Web browser to navigate to www.netiq.com/register/nw.

  4. Click the Deregister link.

  5. Paste the deregistration code into the Dereg code field, and then click Deregister. Your browser should display the message “Deregistration Successful.”

If you have problems with deregistration, contact NetIQ Technical Support. For more information, see Section 6.5, Getting Technical Support.