CHR0412: FTP from Nortel CS server %1 to AM proxy agent %2 failed with return code %3 (%4).
Explanation The AppManager proxy agent attempted to use SNMP to initiate an FTP file transfer on a Nortel CS1000 server. Either the SNMP handshake required to start the file transfer failed, or the FTP file transfer itself failed.
Likely Causes
The FTP login user name and/or password were not correctly configured using AppManager Security Manager.
The SNMP community string for the Signaling Server was not correctly configured using AppManager Security Manager.
The host name or IP address of the AppManager proxy agent’s FTP server was configured using AppManager Security Manager, but it is incorrect.
A firewall or a network problem is preventing FTP (port 21) from working between the AppManager proxy agent and the Nortel CS1000 server.
There is no active route to or from the Nortel CS1000 server.
The network or the Nortel CS1000 server was too busy to reply within the timeout period.
No cable is attached to the network adapter or NIC.
Operator Action Use the TRACERT command on Windows to determine whether there is a break in the expected route to the Nortel CS server. If TRACERT indicates the route extends all the way to the IP network of the Nortel CS1000 server, it is likely the server is not active or is too busy, or you are using an invalid network address.
For example, although the SNMP client may have a route to the subnet of the SNMP server, if the SNMP server does not have a route back to the subnet with the SNMP client, you will see this message. Ensure routes exist: run a ping test from the SNMP server to the SNMP client.
Even if you can ping both SNMP client and server, a firewall may be preventing data from passing from client to server. Configure your firewall to allow SNMP data to pass.