8.1 Customizing a VoIP Readiness Assessment Report

For the Executive Summary and Complete reports, you can add customized information to the cover page, such as your name, your customer’s name, and even a logo. If you ran a VoIP Quality assessment, you have the further option of adding Potential Lost Revenue information to a report. Potential lost revenue, which gives you a sense for the likely return on investment (ROI) of your VoIP deployment, is calculated as lost revenue per hour, per employee. By incorporating lost revenue information in your report, you will be able to estimate the financial impact of poor VoIP quality for the assessed network.

To customize a VoIP Readiness Assessment Report:

  1. Expand the Report view tab and click the Set Up view tab.

  2. In the fields in the Cover Page and Potential Lost Revenue sections, supply the appropriate information as described below. You do not need to supply information in all the fields—only those that you want on the cover page or in the Potential Lost Revenue summary.

    Field

    Description

    Report prepared by

    Your name, or the name of the person preparing the report.

    For

    Name of your internal or external customer.

    Logo for report

    Click Browse to navigate to and select a graphic file of your logo, such as a .bmp or .jpg, to place on the cover of the report.

    Based on VoIP Quality assessment data, project revenue loss

    Check this box to include the Potential Lost Revenue section in your report and calculate potential revenue loss due to Poor and Unavailable calls in the VoIP Quality assessment.

    Industry of assessed network

    Select the industry for which you are assessing network functions. If the appropriate industry type is not shown in the list, select Other.

    Use currency from regional settings

    By default, lost revenue calculations are done in US dollars. To use the local currency setting of the computer that is generating the report, check to enable this option.

    Exchange rate from US ($) to local ($)

    Required if you selected Use currency from regional settings. Enter a recent exchange rate to convert US dollars ($) to the currency setting of the local computer that is generating the report.

    Lost revenue rate of industry

    This field is automatically populated when you select any industry type except Other. If you selected Other, enter the average lost revenue rate for your customer’s industry.

    The figures for average revenue loss for each industry were calculated by TeleChoice, Inc., a leading telecom consulting and analyst firm. The figures were derived based on specific and factual industry information provided by select US companies in each segment as well as from US government-compiled information. Information was collected and analyzed in 2002, although much of the underlying data was from 2000 and 2001.

    Number of employees using assessed network

    Enter the number of employees that are represented by the VoIP Quality assessment—the number of people who will be making VoIP calls on the network you are assessing. Assume a one-to-one employee-to-phone relationship, so if you ran the VoIP Quality assessment for 120 phones, enter 120 in this field.

  3. After you set up your report, you can generate it. For more information, see Section 8.2, Generating an Executive Summary Report and Section 8.3, Generating a Complete Report.