NetIQ Vivinet Assessor 4.0 User Guide

We are a global, enterprise software company, with a focus on the three persistent challenges in your environment: Change, complexity and risk—and how we can help you control them.

Our Viewpoint

Adapting to change and managing complexity and risk are nothing new

In fact, of all the challenges you face, these are perhaps the most prominent variables that deny you the control you need to securely measure, monitor, and manage your physical, virtual, and cloud computing environments.

Enabling critical business services, better and faster

We believe that providing as much control as possible to IT organizations is the only way to enable timelier and cost effective delivery of services. Persistent pressures like change and complexity will only continue to increase as organizations continue to change and the technologies needed to manage them become inherently more complex.

Our Philosophy

Selling intelligent solutions, not just software

In order to provide reliable control, we first make sure we understand the real-world scenarios in which IT organizations like yours operate — day in and day out. That's the only way we can develop practical, intelligent IT solutions that successfully yield proven, measurable results. And that's so much more rewarding than simply selling software.

Driving your success is our passion

We place your success at the heart of how we do business. From product inception to deployment, we understand that you need IT solutions that work well and integrate seamlessly with your existing investments; you need ongoing support and training post-deployment; and you need someone that is truly easy to work with — for a change. Ultimately, when you succeed, we all succeed.

Our Solutions

  • Identity & Access Governance

  • Access Management

  • Security Management

  • Systems & Application Management

  • Workload Management

  • Service Management

Contacting Sales Support

For questions about products, pricing, and capabilities, please contact your local partner. If you cannot contact your partner, please contact our Sales Support team.

Worldwide:

www.netiq.com/about_netiq/officelocations.asp

United States and Canada:

888-323-6768

Email:

info@netiq.com

Web Site:

www.netiq.com

Contacting Technical Support

For specific product issues, please contact our Technical Support team.

Worldwide:

www.netiq.com/Support/contactinfo.asp

North and South America:

1-713-418-5555

Europe, Middle East, and Africa:

+353 (0) 91-782 677

Email:

support@netiq.com

Web Site:

www.netiq.com/support

Contacting Documentation Support

Our goal is to provide documentation that meets your needs. If you have suggestions for improvements, click Add Comment at the bottom of any page in the HTML versions of the documentation posted at www.netiq.com/documentation. You can also email Documentation-Feedback@netiq.com. We value your input and look forward to hearing from you.

Contacting the Online User Community

Qmunity, the NetIQ online community, is a collaborative network connecting you to your peers and NetIQ experts. By providing more immediate information, useful links to helpful resources, and access to NetIQ experts, Qmunity helps ensure you are mastering the knowledge you need to realize the full potential of IT investments upon which you rely. For more information, please visit http://community.netiq.com.

About This Book and the Library

The User Guide provides conceptual information about NetIQ Vivinet Assessor and defines terminology and various related concepts.

Intended Audience

This book provides information for individuals responsible for understanding Vivinet Assessor concepts and for individuals implementing voice over IP (VoIP) or evaluating VoIP performance on a network.

Other Information in the Library

The Vivinet Assessor library provides the following resources:

Performance Endpoints Guide

Explains how to install, configure, and troubleshoot Performance Endpoint software for the platforms that Vivinet Assessor supports.

Messages Guide

Provides the text of messages associated with the Vivinet Assessor Console and the endpoints. Messages include information about why the error occurred and how you can avoid it in the future.

Help

Provides context-sensitive information and step-by-step guidance for common tasks, as well as definitions for each field on each window.

The Vivinet Assessor library is available in Adobe Acrobat (PDF) format from the Vivinet Assessor Documentation page of the NetIQ website.