Starting with version 7.0 of AppManager ResponseTime for Microsoft SQL Server, backlevel SQL-RT Knowledge Scripts are not supported. Backlevel Knowledge Scripts are defined as Knowledge Scripts from versions earlier than version 6.4, which became available in May 2006. If you have backlevel Knowledge Scripts running in your AppManager management site, upgrade them to the present version.
In addition, if you have multiple AppManager ResponseTime modules installed on a computer and you upgrade one of them, you cannot run Knowledge Scripts earlier than version 6.4 for any of them because the AppManager ResponseTime modules share certain files. Therefore, when you upgrade one module, you must upgrade all of them on a given computer.
Be sure to stop all running SQL-RT jobs before you try to upgrade the AppManager agent.
Because AppManager ResponseTime for SQL Server runs out-of-process from the agent (specifically, from the netiqmc service), ensure that all ResponseTime processes associated with running jobs are also stopped. If not, those processes may not get installed or registered as part of the upgrade installation. The installer does not have the privileges necessary to stop these processes.
Upgrade your agent computers before upgrading your repository computer. AppManager ResponseTime for SQL Server will run backlevel versions of the SQL-RT Knowledge Scripts, but the reverse is not true: the new SQL-RT Knowledge Scripts are not supported on backlevel versions of the module.
Installation on the repository saves a copy of your existing Knowledge Scripts in the AppManager\Backup directory. If you want to keep them, copy them to another location because subsequent installations will delete all files in the AppManager\Backup directory.
Once you install the new Knowledge Scripts on the repository and clients, re-run the Discovery_SQL-RT Knowledge Script.