AppManager ResponseTime for Exchange and Exchange Online provides a set of Knowledge Scripts for monitoring the response time of Microsoft Exchange servers on-premises and Exchange Online. This chapter explains the Knowledge Scripts for ExchangeOnline-RT.
If you choose to collect data, each Knowledge Script generates the following data streams:
Availability
The Availability data point is always one of the following values:
1 or 100 -- the test was successful
0 -- the test was not successful
The Availability data point indicates whether the test succeeded or failed. If, for example, a connection to the Exchange Server was established but the mailbox failed to open, the Availability data point will be 0 (not available, or not successful).
Response time
You have two options for collecting response-time data:
Overall response time. The information returned by this data stream is also saved with the data point, and can be viewed by double-clicking the data point in the Graph Pane or Chart Console.
Response-time Breakdown. If enabled as separate parameters, you can collect the response-time breakdown data streams. These are individual data points for the different parts of the Knowledge Script transaction that are timed.
From the Knowledge Script view of Control Center, you can access more information about any NetIQ-supported Knowledge Script by selecting it and clicking Help. In the Operator Console, click any Knowledge Script in the Knowledge Script pane and press F1.
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Knowledge Script |
What It Does |
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Opens an Exchange folder of the user that is configured in the Security Manager and reports the amount of time the operation took. |
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Sends email from the user account that is configured in the Security Manager and receives the email back to the same user account. It also reports the amount of time required for the operation. |
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Reports the amount of time taken to deliver an email and return a delivery receipt for the email to the sender, which is configured in the Security Manager. |