During installation, you see the following message:
WARNING: The pre-install check failed for the MO component. This component will not be installed.
The prerequisites are not met for AppManager ResponseTime for Exchange and Exchange Online to be installed on this computer.
If this occurs on a computer that acts as the repository or Operator Console, some files will be installed, but not the ResponseTime for Exchange managed object. This is fine unless you want to run Knowledge Script jobs on this computer as well.
On the repository, the Exchange-RT Knowledge Scripts will still be checked in, and on the Operator Console, the Help files will be installed.
Run the pre-installation check script to find out which prerequisites were not met. This script generates a report, which you can read in a Web browser, that lists the missing components. Then try the installation again.