Run the module installer on the computers you want to monitor (agents) to install the agent components, and run the module installer on all console computers to install the Help and console extensions.
Access the AM70-Exchange-RT-7.x.x.0.msi module installer from the AM70_Exchange-RT_7.x.x.0 self-extracting installation package on the AppManager Module Upgrades & Trials page.
For Windows environments where User Account Control (UAC) is enabled, install the module using an account with administrative privileges. Use one of the following methods:
Log in to the server using the account named Administrator. Then, run the module installer Exchange-RT.msi file from a command prompt or by double-clicking it.
Log in to the server as a user with administrative privileges and run the module installer Exchange-RT.msi file as an administrator from a command prompt. To open a command-prompt window at the administrative level, right-click a command-prompt icon or a Windows menu item and select Run as administrator.
You can install the Knowledge Scripts and the Analysis Center reports into local or remote AppManager repositories (QDBs). The module installer installs Knowledge Scripts for each module directly into the QDB instead of installing the scripts in the \AppManager\qdb\kp folder as in previous releases of AppManager.
To install the module on AppManager:
Double-click the module installer .msi file.
Accept the license agreement.
Review the results of the pre-installation check. You can expect one of the following three scenarios:
No AppManager agent is present: In this scenario, the pre-installation check fails, and the installer does not install agent components.
An AppManager agent is present, but some other prerequisite fails: In this scenario, the default is to not install agent components because of one or more missing prerequisites. However, you can override the default by selecting Install agent component locally. A missing application server for this particular module often causes this scenario. For example, installing the AppManager for Microsoft SharePoint module requires the presence of a Microsoft SharePoint server on the selected computer.
IMPORTANT:If you want to monitor only Exchange Online domains, you can install the module on an agent machine that need not have Outlook installed on it. However the pre-installation check will fail if Outlook is not installed. You can ignore the failure event and proceed with the installation by selecting Install agent component locally.
All prerequisites are met: In this scenario, the installer installs the agent components.
To install the Knowledge Scripts into the QDB:
Select Install Knowledge Scripts to install the repository components, including the Knowledge Scripts, object types, and SQL stored procedures.
Specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name.
Note Microsoft .NET Framework 3.5 is required on the computer where you run the installation program for the QDB portion of the module. For computers running more recent versions of Windows operating systems that use a newer version of .NET, install .NET 3.5 with the Add Roles and Features wizard in Windows Server Manager, as described in this Microsoft article.
(Conditional) If you use Control Center 7.x, run the module installer for each QDB attached to Control Center.
Run the module installer on all console computers to install the Help and console extensions.
Install the module on the Exchange computer you want to monitor. Use one of the following methods:
Run the module installer Exchange-RT.msi file.
Use Control Center to deploy the installation package. Ensure you check in and then configure the installation package, which is the .XML file included with the module setup program. For more information about the .XML file, see the AppManager ResponseTime for Exchange and Exchange Online Release Notes. For more information about deploying modules on agent computers, see the Control Center User Guide for AppManager.
If you have not already discovered Exchange resources or Exchange Online resources, run the Discovery_Exchange-RT or Discovery_ExchangeOnline-RT Knowledge Script on all agent computers where you installed the module. For more information, see Section 2.4, Installing Exchange MAPI. For more information, see Section 2.7, Discovering Exchange-RT Resources and Section 2.9, Discovering ExchangeOnline-RT Resources.
After the installation has completed, the Exchange-RT_Install.log file, located in the \NetIQ\Temp\NetIQ_Debug\ServerName folder, lists any problems that occurred.