2.3 Where to Install ResponseTime for Exchange and Exchange Online

To ensure the availability and performance of an Exchange server or Exchange Online service from the perspective of an end user, install ResponseTime for Exchange and Exchange Online managed objects at carefully selected network locations.

For Exchange servers on-premise, AppManager ResponseTime for Exchange and Exchange Online tests Exchange response time by sending test signals to Exchange servers. Therefore, installing the managed object on an Exchange Server does not result in accurate or useful test results.

If AppManager agents are distributed geographically and topologically on the network, the ResponseTime for Exchange and Exchange Online managed objects installed on these agents can help you determine whether problems are related to the geographical location of the user, or whether the problem is related to the user’s network connection. A WAN link is quite often the source of slower response times and should be included in your planning before you decide where to install the managed objects.

Installing managed objects on computers using connections of different types and speeds, such as DSL or various types of modems, will determine how accessible the Exchange server or Exchange Online service is from a range of client connections. For example, you may want to verify a rapid Exchange folder access time for the slowest connection speed that you expect network users to have. Or you can compile a statistically averaged view of Exchange server response time from multiple, distributed agents.

When ResponseTime for Exchange and Exchange Online managed objects are deployed behind a firewall, they send data and events back to the AppManager management server, which forwards the data to the AppManager repository. The management server can be located behind the firewall, or outside the firewall.