Starting with AppManager ResponseTime for Exchange and Exchange Online version 7.0, back-level Exchange-RT Knowledge Scripts are no longer supported. Back-level Knowledge Scripts are defined as Knowledge Scripts from versions earlier than version 6.4, which became available in May 2006. If you have back-level Knowledge Scripts running in your AppManager management site, upgrade them to the present version.
In addition, if you have multiple AppManager ResponseTime modules installed on a computer and you upgrade one of them, you will no longer be able to run Knowledge Scripts earlier than version 6.4 for any of them because the AppManager ResponseTime modules share certain files. Therefore, when you upgrade one module, you must upgrade all of them on a given computer.
Be sure to stop all running Exchange-RT jobs before you upgrade the AppManager agent.
Starting with the version 7.3, this module consists of the ResponseTime components for Exchange servers on-premises and Exchange Online. When you upgrade to the version 7.3, the existing Exchange server components will be upgraded and Exchange Online component will be installed on your client machine.
Because AppManager ResponseTime for Exchange and Exchange Online runs out-of-process from the agent (specifically, from the netiqmc service), you must ensure that all ResponseTime processes associated with running jobs are also stopped. If not, those processes may not get installed or registered as part of the upgrade installation. The installer doesn’t have the privileges necessary to stop these processes.
Upgrade your client computers before upgrading your repository. AppManager ResponseTime for Exchange and Exchange Online will run back-level versions of the Exchange-RT Knowledge Scripts, but the reverse is not true: the new Exchange-RT Knowledge Scripts are not supported on back-level versions of the module.
Installation on the repository saves a copy of your existing Knowledge Scripts in the AppManager\Backup directory. If you want to keep them, copy them to another location because subsequent installations will delete all files in the AppManager\Backup directory.
After you install the new Knowledge Scripts on the repository and clients, re-run the Discovery_Exchange-RT Knowledge Script and Discovery_ExchangeOnline-RT Knowledge Script. For more information, see Section 2.4, Installing Exchange MAPI.