Use this Knowledge Script to monitor jobs that are stuck in the printer queue. This script raises an event if the number of minutes a job has remained in the printer queue exceeds the threshold you set.
Printer folder
Printer object
The default interval for this script is Every hour.
Set the following parameters as needed:
|
Parameter |
How to Set It |
|---|---|
|
Raise event if time in printer queue exceeds threshold? |
Set to y to raise an event when the number of minutes a job spends in the printer queue exceeds the threshold you set. The default is y. |
|
Collect data for time spent in printer queue? |
Set to y to collect data for charts and reports. If enabled, data collection returns the number of minutes a job spent in the printer queue. The default is n. |
|
Threshold - Maximum time spent in printer queue |
Specify the maximum number of minutes a job can spend in the printer queue before an event is raised. The default is 5 minutes. |
|
Event severity when time in printer queue exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of minutes a job spends in the printer queue exceeds the threshold. The default is 1 (red event indicator). |