Use this Knowledge Script to monitor printer-related errors:
Print job errors (such as, print jobs that are hung because of data transfer problems or paper jams)
Printer not ready errors
Printer out of paper errors
You can set a separate threshold for each type of printer error. This script raises an event if any error type exceeds the threshold you set.
NOTE:To run this script successfully, avoid using special characters such as, /, -, and # when defining the printer name on the monitored computers. Also, if you run the Discovery_NT Knowledge Script and then delete a local or network printer, run Discovery_NT again.
Printer object
The default interval for this script is Every 10 minutes.
Set the following parameters as needed:
Parameter |
How to Set It |
---|---|
Event? |
Set to y to raise an event if a threshold is exceeded. The default is y. |
Collect data? |
Set to y to collect data for charts and reports. If enabled, data collection returns:
The default is n. |
‘Print job’ errors |
Specify the maximum number of print job errors that can occur in an interval before an event is raised. The default is 5 errors. |
‘Printer not ready’ errors |
Specify the maximum number of printer “not ready” errors that can occur in an interval before an event is raised. The default is 5 errors. |
‘Out of paper’ errors |
Specify the maximum number of “out of paper” errors that can occur in an interval before an event is raised. The default is 10 errors. |
Event severity |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which a threshold is exceeded. The default is 8 (red event indicator). |