5.28 PrinterErrors

Use this Knowledge Script to monitor printer-related errors:

  • Print job errors (such as, print jobs that are hung because of data transfer problems or paper jams)

  • Printer not ready errors

  • Printer out of paper errors

You can set a separate threshold for each type of printer error. This script raises an event if any error type exceeds the threshold you set.

NOTE:To run this script successfully, avoid using special characters such as, /, -, and # when defining the printer name on the monitored computers. Also, if you run the Discovery_NT Knowledge Script and then delete a local or network printer, run Discovery_NT again.

5.28.1 Resource Object

Printer object

5.28.2 Default Schedule

The default interval for this script is Every 10 minutes.

5.28.3 Setting Parameter Values

Set the following parameters as needed:

Parameter

How to Set It

Event?

Set to y to raise an event if a threshold is exceeded. The default is y.

Collect data?

Set to y to collect data for charts and reports. If enabled, data collection returns:

  • 100 -- the process is running, or

  • 0 -- the process is down.

The default is n.

‘Print job’ errors

Specify the maximum number of print job errors that can occur in an interval before an event is raised. The default is 5 errors.

‘Printer not ready’ errors

Specify the maximum number of printer “not ready” errors that can occur in an interval before an event is raised. The default is 5 errors.

‘Out of paper’ errors

Specify the maximum number of “out of paper” errors that can occur in an interval before an event is raised. The default is 10 errors.

Event severity

Set the event severity level, from 1 to 40, to indicate the importance of an event in which a threshold is exceeded. The default is 8 (red event indicator).