14.40 SerLevAvailability

Use this Knowledge Script to generate a report detailing the percentage of time specified services were up or down.

This report uses data collected by the NT_ServiceDown and General_ServiceDown Knowledge Scripts. In order to have accurate data for this report, schedule these Knowledge Scripts to run every five minutes.

If you are using NT_ServiceDown, set the Collect data? parameter to y, and the Collect data only on down? parameter to n, so that you are always collecting data, rather than collecting data only when a service is down.

Uptime and downtime are calculated during scheduled maintenance. Ad hoc maintenance is considered as downtime, and is included in all calculations.

NOTE:This script expects a certain number of data points per time period based on the parameter settings of the Knowledge Script collecting data. If any data points are missing, the corresponding times are considered as downtime. For example, if a Knowledge Script is configured to collect 12 data points per hour, but only collects six, then one half hour is considered downtime. Data points may be missing, for example, if the Knowledge Script job was stopped and restarted, or if the agent was not running for that period.

14.40.1 Resource Object

Report agent

14.40.2 Default Schedule

The default schedule is Run once.

14.40.3 Setting Parameter Values

Set the following parameters as needed:

Parameter

How To Set It

Data source

Select data wizard

Select the data for your report by Knowledge Script or by datastream.

Select the style

Select the style for the first page of the report:

  • By computer and datastream provides links to pages showing a single datastream collected from a computer

  • All datastreams on one page generates a report with all data on a single page

Select time range

Filter the data for your report by a specific or sliding time range. The default is Sliding.

Select peak weekday(s)

Filter the data for your report by the days of the week.

Aggregation interval

Select the time period by which the data in your report is aggregated:

  • Hourly

  • Daily

  • Weekly

Report settings

Include parameter help card?

Set to y to include a table in the report that lists parameter settings for the report script. The default is y.

Include table/chart/both?

Select the type of datastream values you want to include in the report:

  • Table (table only)

  • Chart (chart only)

  • Both (table and chart)

Select chart style

Define the graphic properties of the charts in your report.

Select output folder

Set parameters for the output folder.

Add job ID to output folder name?

Set to y to append the job ID to the name of the output folder.

A job ID helps you correlate a specific instance of a Report Script with the corresponding report.

The default is n.

Select properties

Set miscellaneous report properties as desired.

Add time stamp to title?

Set to y to append a time stamp to the title of the report, making each title unique. The time stamp contains the date and time the report was generated.

A time stamp allows you to run consecutive iterations of the same report without overwriting previous output.

The default is n.

Event notification

Event for report success?

Set to y to raise an event when the report is successfully generated. The default is y.

Severity level for report success

Set the event severity level, from 1 to 40, to indicate the importance of the event. The default is 35 (magenta level indicator).

Severity level for report with no data

Set the event severity level, from 1 to 40, to indicate the importance of the event. The default is 25 (blue level indicator).

Severity level for report failure.

Set the event severity level, from 1 to 40, to indicate the importance of the event. The default is 5 (red level indicator).