2.12 Disabling NetIQ Trap Receiver

The AppManager for Avaya CS1000 module is incompatible with NetIQ Trap Receiver (Trap Receiver), which competes with the module for UDP port 162. Trap Receiver is installed with several AppManager modules, including AppManager for Network Devices. The Alarms Knowledge Scripts listens for SNMP traps on UDP port 162. To allow the Alarms script to function, disable Trap Receiver and enable Microsoft SNMP Trap Service.

To disable Trap Receiver and enable SNMP Trap Service:

  1. On the proxy agent computer, navigate to Control Panel > Administrative Tools > Services.

  2. In the list of services, right-click NetIQ Trap Receiver and select Stop.

  3. Right-click NetIQ Trap Receiver again and select Properties.

  4. In the Startup type field, select Disabled.

  5. Click OK.

  6. In the list of services, right-click SNMP Trap Service and select Properties.

  7. In the Startup type field, select Automatic.

  8. Click Start, and then click OK.

  9. In the list of services, right-click NetIQ AppManager Communication Manager and select Restart.

  10. In the list of services, right-click NetIQ Client Resource Monitor and select Restart.