2.2 Installing the Module

Run the module installer on the proxy agent computers you want to monitor to install the agent components, and run the module installer on all console computers to install the Help and console extensions.

Access the AM70-NortelCS-7.x.x.0.msi module installer from the AM70_NortelCS_7.x.x.0 self-extracting installation package on the AppManager Module Upgrades & Trials page.

For Windows environments where User Account Control (UAC) is enabled, install the module using an account with administrative privileges. Use one of the following methods:

  • Log in to the server using the account named Administrator. Then, run AM70-NortelCS-7.x.x.0.msi from a command prompt or by double-clicking it.

  • Log in to the server as a user with administrative privileges and run AM70-NortelCS.x.x.0.msi as an administrator from a command prompt. To open a command-prompt window at the administrative level, right-click a command-prompt icon or a Windows menu item and select Run as administrator.

You can install the Knowledge Scripts and the Analysis Center reports into local or remote AppManager repositories (QDBs). The module installer installs Knowledge Scripts for each module directly into the QDB instead of installing the scripts in the \AppManager\qdb\kp folder as in previous releases of AppManager.

NOTE:Versions 7.1 and later of the module are incompatible with previous versions of the module. When you install version 7.1 or later, update all computers on which any previous version is installed.

To install the module:

  1. Double-click the module installer .msi file.

  2. Accept the license agreement.

  3. Review the results of the pre-installation check. You can expect one of the following three scenarios:

    • No AppManager agent is present: In this scenario, the pre-installation check fails, and the installer does not install agent components.

    • An AppManager agent is present, but some other prerequisite fails: In this scenario, the default is to not install agent components because of one or more missing prerequisites. However, you can override the default by selecting Install agent component locally. A missing application server for this particular module often causes this scenario. For example, installing the AppManager for Microsoft SharePoint module requires the presence of a Microsoft SharePoint server on the selected computer.

    • All prerequisites are met: In this scenario, the installer installs the agent components.

  4. To install the Knowledge Scripts into the QDB and to install the Analysis Center reports into the Analysis Center Configuration Database:

    1. Select Install Knowledge Scripts to install the repository components, including the Knowledge Scripts, object types, and SQL stored procedures.

    2. Select Install report package to install the Analysis Center reports.

    3. Specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name.

    4. Specify the SQL Server name of the server hosting the Analysis Center Configuration Database.

  5. (Conditional) If you use Control Center 7.x, run the module installer for each QDB attached to Control Center.

  6. (Conditional) If you use Control Center 8.x, run the module installer only for the primary QDB. Control Center automatically replicates this module to secondary QDBs.

  7. Run the module installer on all console computers to install the Help and console extensions.

  8. Run the module installer on all proxy agent computers to install the agent components.

  9. Before discovering CS1000 resources, perform all required configuration tasks for CS1000. For more information, see Section 2.5, Checklists for Required Configuration Tasks.

  10. If you have not discovered CS1000 resources, run the Discovery_NortelCS Knowledge Script on all proxy agent computers where you installed the module. For more information, see Section 2.13, Discovering Avaya Communication Server Resources.

  11. To get the updates provided in this release, upgrade any running Knowledge Script jobs. For more information, see Section 2.14, Upgrading Knowledge Script Jobs.

After the installation has completed, the ModuleName_Install.log file, located in the \NetIQ\Temp\NetIQ_Debug\ServerName folder, lists any problems that occurred.