2.1 System Requirements

AppManager for Avaya (Heritage-Nortel) CS1000 has the following system requirements:

Requirement

Details

NetIQ AppManager installed on the AppManager repository (QDB) computers, on all proxy agent computers, and on all console computers

8.0.3, 8.2, 9.1, or later.

One of the following AppManager agents are required:

  • AppManager agent 7.0.4 with hotfix 72616 or later

  • AppManager agent 8.0.3, 8.2, 9.1, or later

The proxy agent computer’s network interface must be on the CS1000 ELAN, not the TLAN.

IMPORTANT:If you use NetIQ Vivinet Diagnostics to diagnose VoIP quality problems in your CS1000 environment, the proxy agent computer must have both ELAN and TLAN connectivity. For more information, see the AppManager Management Guide.

Microsoft Windows operating system on all proxy agent computers

One of the following:

  • Windows Server 2016

  • Windows Server 2012 R2

  • Windows Server 2012

  • Windows 8 (32-bit and 64-bit)

  • Windows Server 2008 R2

  • Windows Server 2008 (32-bit and 64-bit)

  • Windows 7 (32-bit and 64-bit)

  • Windows Server 2003 R2 (32-bit and 64-bit)

AppManager for Microsoft Windows module installed on repository, agent, and console computers

7.6.170.0 or later. For more information, see the AppManager Module Upgrades & Trials page.

Avaya Communication Server 1000 (CS1000) version 7.65, 7.6, 7.5, 7.0, 6.0, 5.5, 5.0, 4.50, 4.0, or 3.0 installed on the computers you want to monitor

For version 6.0 systems:

  • Avaya patch MPLR29703 must be installed. The patch supports OM Report retrieval.

For version 5.5 systems:

  • Avaya patch Q01857201-p25859_1.ss1 must be installed on Signaling Servers. The patch corrects a problem in which entries for unregistration attempts for model 2211 phones are missing in the OM Report.

For version 5.0 systems:

  • Avaya patch MPLR24316 must be installed on Call Servers. The patch corrects the entityPhysicalDescr MIB variable, which falsely reports IP telephony phones as Digital phones.

  • Avaya software load MGCCAD35 or later must be installed on Media Gateway Controllers. The load enables OM Report retrieval.

For version 4.50 systems:

  • Avaya patch MPLR21714 must be installed on Signaling Servers. The patch enables BMZ support and requires manual configuration on the Call Server. For more information, see the patch ReadMe.

  • Avaya patch MPLR22309 must be installed on VGMCs. The patch enables VGMC trap retrieval.

  • Avaya patch MPLR23300 must be installed on Call Servers. The patch corrects a problem with Call Server QoS messages containing the wrong severities.

  • Avaya patch MPLR23560 must be installed on Call Servers. The patch corrects a problem with Zone statistics in which average bandwidth value may be higher than peak bandwidth value.

NOTE:You can obtain all patches and software loads from your Avaya support and maintenance provider.

Microsoft Windows SNMP service installed and configured

Configure AppManager Security Manager as follows:

  • For the Call Server, Media Gateway, ECM, NRS, and SIPL, configure the read-only SNMP community strings

  • For the Signaling Server, VGMC, MC32S, and MGC, configure the read/write SNMP community strings.

  • For a co-resident Call Server and Signaling Server, configure the read/write SNMP community strings.

For more information, see Section 2.6, Configuring SNMP Community Strings.

SL1 Level 1 login ID and password configuration

For CS1000 version 3.0 only, configure AppManager Security Manager with the SL1 Level 1 login ID and password. For more information, see Section 2.8, Configuring the SL1 Level 1 Login for Version 3.0.

PDT password configuration

For CS1000 version 3.0 only, configure AppManager Security Manager with the PDT password. For more information, see Section 2.7, Configuring the PDT Password for Version 3.0.

ELAN IP addresses for all CS1000 devices that you want to monitor

Provide these addresses when setting up the Discovery_NortelCS Knowledge Script job.

To identify the ELAN IP address of the Call Server, issue the following command from Overlay 117: prt elnk.

Contact your CS1000 system administrator for the IP addresses of the other devices that you want to monitor. Each additional IP address needs to belong to the same subnet as the IP address of the Call Server.

NOTE:Do not use a TLAN IP address in place of an ELAN IP address.

File Transfer Protocol

Ensure FTP (File Transfer Protocol) works in your environment.

Ensure that no firewall prevents FTP from functioning on the ELAN.

AppManager for Avaya CS1000 uses FTP to transfer OM reports. If you have special FTP requirements, see Section 4.4.5, Configuring FTP Server Parameters.

AppManager for Network Devices module

Although the AppManager for Network Devices module is not required, you can greatly enhance your monitoring efforts by using the NetworkDevice scripts to monitor your CS1000 devices.

To download the latest AppManager for Network Devices module, see the AppManager Module Upgrades & Trials page.