4.40 UMS_Connectivity

Use this Knowledge Script to monitor connectivity to Hub Transport servers, Mailbox servers, Active Directory, and mailboxes enabled for Unified Messaging (UM). This script raises an event if a connectivity test fails or if response time exceeds the threshold you set.

A mailbox that is enabled for UM can receive e-mail, voicemail, and fax messages.

NOTE:On Exchange Server 2013 and 2016, you must drop this script only on the Mailbox server that hosts the Mailbox user that will be used for the test. This script displays an error if you drop this script on any other Mailbox Server that does not host the Mailbox user.

This script is a member of the Exchange2007 recommended Knowledge Script Group. For more information, see Section 4.43, Recommended Knowledge Script Group.

4.40.1 Resource Objects

  • Exchange2007_UnifiedMessagingServer

  • Exchange2010_UnifiedMessagingServer

  • Exchange2013_UnifiedMessagingServer

  • Exchange2016_UnifiedMessagingServer

4.40.2 Default Schedule

By default, this script runs every 15 minutes.

4.40.3 Setting Parameter Values

Set the following parameters as needed:

Parameter

How to Set It

General Settings

Job failure event notification

Event severity when job fails

Set the severity level, from 1 to 40, to indicate the importance of an event in which the UMS_Connectivity job fails. The default is 5.

Monitor UM-Enabled Mailbox Accessibility

Dial plan to use to connect to the UM-enabled mailbox

Identify the dial plan to use to connect to the mailbox you want to monitor.

Phone extension of UM-enabled mailbox to use for accessibility test

Provide the extension number of the mailbox you want to monitor.

PIN of UM-enabled mailbox to use for accessibility test

Provide the Personal Identification Number (PIN) required to access the mailbox you want to monitor.

Event Notification

Raise event if UM-enabled mailbox cannot be accessed?

Select Yes to raise an event if the specified mailbox cannot be tested for connectivity. The default is Yes.

Event severity when UM-enabled mailbox cannot be accessed

Set the severity level, from 1 to 40, to indicate the importance of an event in which the specified mailbox is unavailable for testing. The default is 5.

Raise event if response time exceeds threshold?

Select Yes to raise an event if the time to connect to the mailbox exceeds the threshold you set. The default is Yes.

Threshold - Maximum response time

Set the maximum number of seconds that AppManager should wait to connect with the mailbox before raising an event. The default is 10000 milliseconds.

Event severity when response time exceeds threshold

Set the severity level, from 1 to 40, to indicate the importance of an event in which response time exceeds the threshold you set. The default is 15.

Data Collection

Collect data for response time?

Select Yes to collect data for charts and reports. When enabled, data collection returns the length of response time during the monitoring period. The default is No.

Monitor Mailbox Server Connectivity

Event Notification

Raise event if Mailbox servers are unavailable?

Select Yes to raise an event if Mailbox servers cannot be tested for connectivity. The default is Yes.

Event severity when Mailbox servers are unavailable

Set the severity level, from 1 to 40, to indicate the importance of an event in which Mailbox servers are unavailable for testing. The default is 5.

Monitor Hub Transport Server Connectivity

Event Notification

Raise event if Hub Transport servers are unavailable?

Select Yes to raise an event if Hub Transport servers cannot be tested for connectivity. The default is Yes.

Event severity when Hub Transport servers are unavailable

Set the severity level, from 1 to 40, to indicate the importance of an event in which Hub Transport servers are unavailable for testing. The default is 5.

Monitor Mailbox Server Connectivity

Event Notification

Raise event if Mailbox servers are unavailable?

Select Yes to raise an event if Mailbox servers cannot be tested for connectivity. The default is Yes.

Event severity when Mailbox servers are unavailable

Set the severity level, from 1 to 40, to indicate the importance of an event in which Mailbox servers are unavailable for testing. The default is 5.

Monitor Active Directory Connectivity

Event Notification

Raise event if Active Directory is unavailable?

Select Yes to raise an event if Active Directory cannot be tested for connectivity. The default is Yes.

Event severity when Active Directory is unavailable

Set the severity level, from 1 to 40, to indicate the importance of an event in which Active Directory is unavailable for testing. The default is 5.