Use this Knowledge Script to monitor call activity on a Unified Messaging server. This script raises an event if a threshold is exceeded and generates data streams for the following types of calls:
Active voice calls
Active fax calls
Active play-on-phone calls
Active auto-attendant calls
Active subscriber-access calls
Active prompt-editing calls
Exchange2007_UnifiedMessagingServer
Exchange2010_UnifiedMessagingServer
Exchange2013_UnifiedMessagingServer
By default, this script runs every 15 minutes.
Set the following parameters as needed:
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Parameter |
How to Set It |
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General Settings |
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Job failure event notification |
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Event severity when job fails |
Set the severity level, from 1 to 40, to indicate the importance of an event in which the UMS_CallActivity job fails. The default is 5. |
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Monitor Voice Calls |
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Event Notification |
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Raise event if number of active voice calls exceeds threshold? |
Select Yes to raise an event if the number of active voice calls exceeds the threshold you set. The default is Yes. Active voice calls are calls that are currently connected to the Unified Messaging server. |
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Threshold - Maximum number of active voice calls |
Set the maximum number of calls that can be simultaneously connected to the Unified Messaging server before an event is raised. The default is 100 calls. |
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Event severity when number of active voice calls exceeds threshold |
Set the severity level, from 1 to 40, to indicate the importance of an event in which the number of active voice calls exceeds the threshold. The default is 5. |
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Data Collection |
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Collect data for number of active voice calls? |
Select Yes to collect data for charts and reports. When enabled, data collection returns the number of voice calls that were active during the monitoring period. The default is No. |
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Monitor Fax Calls |
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Event Notification |
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Raise event if number of active fax calls exceeds threshold? |
Select Yes to raise an event if the number of active fax calls exceeds the threshold you set. The default is Yes. Voice calls become fax calls after a fax tone is detected. |
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Threshold - Maximum number of active fax calls |
Set the maximum number of fax calls that can be simultaneously connected to the Unified Messaging server before an event is raised. The default is 100 calls. |
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Event severity when number of active fax calls exceeds threshold |
Set the severity level, from 1 to 40, to indicate the importance of an event in which the number of active fax calls exceeds the threshold. The default is 5. |
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Data Collection |
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Collect data for number of active fax calls? |
Select Yes to collect data for charts and reports. When enabled, data collection returns the number of fax calls that were active during the monitoring period. The default is No. |
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Monitor Play On Phone Calls |
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Event Notification |
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Raise event if number of active play on phone calls exceeds threshold? |
Select Yes to raise an event if the number of active play-on-phone calls exceeds the threshold you set. The default is Yes. The Exchange Server 2007 Unified Messaging play-on-phone feature enables users to access voice mail messages on the telephone rather than on their computer speakers. Active play-on-phone calls are outbound calls initiated to play back messages. |
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Threshold - Maximum number of active play on phone calls |
Set the maximum number of play-on-phone calls that can be simultaneously active before an event is raised. The default is 100 calls. |
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Event severity when number of active play on phone calls exceeds threshold |
Set the severity level, from 1 to 40, to indicate the importance of an event in which the number of active play-on-phone calls exceeds the threshold. The default is 5. |
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Data Collection |
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Collect data for number of active play on phone calls? |
Select Yes to collect data for charts and reports. When enabled, data collection returns the number of play-on-phone calls that were active during the monitoring period. The default is No. |
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Monitor Auto Attendant Calls |
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Event Notification |
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Raise event if number of active auto attendant calls exceeds threshold? |
Select Yes to raise an event if the number of active auto-attendant calls exceeds the threshold you set. The default is Yes. The Unified Messaging auto attendant is a set of voice prompts or .wav files played to callers in place of a human operator when they call into your organization. Active auto-attendant calls are calls that are currently connected to the Unified Messaging server by the auto attendant. |
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Threshold - Maximum number of active auto attendant calls |
Set the maximum number of auto-attendant calls that can be simultaneously active before an event is raised. The default is 100 calls. |
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Event severity when number of active auto attendant calls exceeds threshold |
Set the severity level, from 1 to 40, to indicate the importance of an event in which the number of active auto-attendant calls exceeds the threshold. The default is 5. |
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Data Collection |
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Collect data for number of active auto attendant calls? |
Select Yes to collect data for charts and reports. When enabled, data collection returns the number of auto-attendant calls that were active during the monitoring period. The default is No. |
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Monitor Subscriber Access Calls |
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Event Notification |
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Raise event if number of active subscriber access calls exceeds threshold? |
Select Yes to raise an event if the number of active subscriber-access calls exceeds the threshold you set. The default is Yes. Subscriber access is used by users to access their individual mailboxes to retrieve e-mail, voice messages, contacts, and calendaring information. Active subscriber-access calls are logged-on subscribers who are currently connected to the Unified Messaging server. |
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Threshold - Maximum number of active subscriber access calls |
Set the maximum number of subscriber-access calls that can be simultaneously active before an event is raised. The default is 100 calls. |
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Event severity when number of active subscriber access calls exceeds threshold |
Set the severity level, from 1 to 40, to indicate the importance of an event in which the number of active subscriber-access calls exceeds the threshold. The default is 5. |
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Data Collection |
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Collect data for number of active subscriber access calls? |
Select Yes to collect data for charts and reports. When enabled, data collection returns the number of subscriber-access calls that were active during the monitoring period. The default is No. |
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Monitor Prompt Editing Calls |
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Event Notification |
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Raise event if number of active prompt editing calls exceeds threshold? |
Select Yes to raise an event if the number of active prompt-editing calls exceeds the threshold you set. The default is Yes. Active prompt-editing calls are logged-on users who are editing custom prompts, such as voice-mail greetings. |
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Threshold - Maximum number of active prompt editing calls |
Set the maximum number of prompt-editing calls that can be simultaneously active before an event is raised. The default is 100 calls. |
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Event severity when number of active prompt editing calls exceeds threshold |
Set the severity level, from 1 to 40, to indicate the importance of an event in which the number of active prompt-editing calls exceeds the threshold. The default is 5. |
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Data Collection |
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Collect data for number of active prompt editing calls? |
Select Yes to collect data for charts and reports. When enabled, data collection returns the number of prompt-editing calls that were active during the monitoring period. The default is No. |