1.3 How AppManager Can Help

AppManager for Microsoft Exchange Server and Exchange Online monitors Exchange Server resources installed in both clustered and non-clustered environments, DAG environments, and Exchange Online. The module supports the following environments:

  • Cluster continuous replication (CCR) combines the replication and replay features in Exchange Server 2007 with the failover features of Microsoft Cluster services. CCR is a solution that can be deployed with no single point of failure in a single data center or between two data centers.

  • Single copy clusters (SCC), known as shared storage clusters in previous versions of Exchange Server, are present in Exchange Server 2007. They are not present in versions later than Exchange Server 2007.

  • Local continuous replication (LCR) is a single-server solution that uses creates and maintains a copy of a storage group on a second set of disks that are connected to the same server as the production storage group. LCR provides asynchronous log shipping, log replay, and a quick manual switch to a copy of the data.

  • Database availability group (DAG) is a set of up to 16 Microsoft Exchange Server 2010, 2013, 2016, or 2019 Mailbox servers that provides automatic database-level recovery from a database, server, or network failure. DAG replaces CCR, SCC, and LCR on Exchange 2010, 2013, 2016, and 2019 servers. For more information, see Section 2.10, Configuring and Monitoring Database Availability Groups.

  • Exchange Online is the hosted version of Microsoft ‘s messaging platform, Exchange Server.

The Exchange2007 Knowledge Scripts raise events in the AppManager Operator Console or Control Center. The scripts collect information about server roles that you can use for trend analysis and reporting.

The Exchange Online Knowledge Scripts raise events in the AppManager Operator Console or Control Center. The scripts collect information about the mailbox quota and service health of Exchange Online domains (tenants).

With AppManager for Microsoft Exchange Server and Exchange Online, you can monitor the following:

  • The Windows Event Log for warnings and errors whose source is either the Best Practices Analyzer or Exchange services

  • Running status of all Exchange Server services

  • Clock synchronization

  • Response time for ActiveSync, Outlook Web Access, Outlook Web services, and the Autodiscovery service

  • Number of messages in queue and change in queue size

  • Status of send, receive, foreign, and delivery agent connectors

  • Speed of mail flow to a specified e-mail address or Mailbox server

  • Availability of offline address books and public folders

  • Accessibility of mailbox database

  • Communication between Hub Transport server and Mailbox server

  • Synchronization between Hub Transport server and Edge Transport server

  • Response to SMTP requests

  • Replication health

  • Mailbox database status

  • Available disk space

  • Cluster ownership

  • Message management: deleting, journaling, moving

  • Performance for the Unified Messaging server, including user response latency, operation response time, queued messages, queued OCS user notifications, and disconnected calls, and access to the Mailbox server, Hub Transport server, and Active Directory

  • Exchange Online mailbox quota

  • Office 365 service health