3.22 UCCX_CUIC_Service_Unavailable

Use the UCCX_CUIC_Service_Unavailable Knowledge Script to monitor the availability of the Cisco Unified Intelligence Center service on a Cisco Unified Contact Center Express (UCCX) Server.

This script raises an event if a counter or instance is not accessible, or if the value of the Intelligence Center system condition table counter if the availability of the Cisco Unified Intelligence Center service exceeds a threshold you set. This script also generates data streams for current and delta counter values.

3.22.1 Resource Object

CiscoUCM_UCCXApp

3.22.2 Default Schedule

By default, this script runs every five minutes.

3.22.3 Setting Parameter Values

Set the following parameters on the Values tab as needed:

Parameter	How to Set It
General Settings
Job Failure Notification
Event severity when job fails	Set the event severity level, from 1 to 40, to indicate the importance of the failure of the UCCX_CUIC_Service_Unavailable job. The default is 5.
Counter Specifications
Name of the object to monitor	Specify the name of the object you want to monitor. The default is Intelligence Center System Condition Table.
Name of the counter to monitor	Specify the name of the system condition counter you want to monitor. The default is CUIC_SERVICE_UNAVAILABLE.
Name of the instance(s) to monitor	Specify the name or names of the system condition counter instances you want to monitor. Separate multiple instance names with commas. The default is blank.
Monitor Current Value
Event Notification
Raise event if current value exceeds threshold?	Select Yes to raise an event if the system condition counter exceeds the threshold you set. The default is unselected.
Threshold - Maximum current value	Specify the maximum value of the system condition counter that must be exceeded before an event is raised. The default is 0.
Event severity when current value exceeds threshold	Set the event severity level, from 1 to 40, to indicate the importance of an event in which the value of the system condition counter exceeds the threshold. The default is 10.
Data Collection
Collect data for current value?	Select Yes to collect data about the value of system condition counter for charts and reports. The default is Yes.
Monitor Delta Value
Event Notification
Raise event if delta value exceeds threshold?	Select Yes to raise an event if the delta value of the system condition counter exceeds the threshold you set. The default is unselected.
Threshold - Maximum delta value	Specify the maximum delta value for value of the system condition counter that must be exceeded before an event is raised. The default is 0.
Event severity when delta value exceeds threshold	Set the event severity level, from 1 to 40, to indicate the importance of an event in which the delta value of the system condition counter exceeds the threshold. The default is 10.
Data Collection
Collect data for delta value?	Select Yes to collect data about the delta value for the system condition counter for charts and reports. The default is unselected.