Use the UCCX_CUIC_Report_Execution_Failed Knowledge Script to monitor whether the reporting server is able to run reports on a Cisco Unified Contact Center Express (UCCX) Server.
This script raises an event if a counter or instance is not accessible or if the value of the Intelligence Center system condition table counter if failed reports exceeds a threshold you set. This script also generates data streams for current and delta counter values.
CiscoUCM_UCCXApp
By default, this script runs every five minutes.
Set the following parameters on the Values tab as needed:
Parameter |
How to Set It |
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General Settings |
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Job Failure Notification |
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Event severity when job fails |
Set the event severity level, from 1 to 40, to indicate the importance of the failure of the UCCX_CUIC_Report_Execution_Failed job. The default is 5. |
Counter Specifications |
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Name of the object to monitor |
Specify the name of the object you want to monitor. The default is Intelligence Center System Condition Table. |
Name of the counter to monitor |
Specify the name of the system condition counter you want to monitor. The default is CUIC_REPORT_EXECUTION_FAILED. |
Name of the instance(s) to monitor |
Specify the name or names of the system condition counter instances you want to monitor. Separate multiple instance names with commas. The default is blank. |
Monitor Current Value |
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Event Notification |
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Raise event if current value exceeds threshold? |
Select Yes to raise an event if the system condition counter exceeds the threshold you set. The default is unselected. |
Threshold - Maximum current value |
Specify the maximum value of the system condition counter that must be exceeded before an event is raised. The default is 0. |
Event severity when current value exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the value of the system condition counter exceeds the threshold. The default is 10. |
Data Collection |
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Collect data for current value? |
Select Yes to collect data about the value of the system condition counter for charts and reports. The default is Yes. |
Monitor Delta Value |
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Event Notification |
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Raise event if delta value exceeds threshold? |
Select Yes to raise an event if the delta value of the system condition counter exceeds the threshold you set. The default is unselected. |
Threshold - Maximum delta value |
Specify the maximum delta value of the system condition counter that must be exceeded before an event is raised. The default is 0. |
Event severity when delta value exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the delta value of the system condition counter exceeds the threshold. The default is 10. |
Data Collection |
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Collect data for delta value? |
Select Yes to collect data about the delta value for the system condition counter for charts and reports. The default is unselected. |