The module includes Knowledge Scripts to create jobs that monitor the health, availability, and performance of key services, applications, and the operating system. These scripts allow you to monitor and manage any or all of these crucial Cisco Unified Communications servers and Cisco Universal Presence Server resources. Each Knowledge Script can be configured to send an alert, collect data for reporting, and perform automated problem management when an event occurs.
With AppManager for CiscoUCM, you can monitor a Cisco Unified Presence (CUPS) server for:
Active instant message sessions between SIP and XMPP
Ad-hoc and persistent text conferencing rooms
Active incoming and outgoing subscriptions
Calendar subscriptions that are currently active
Client emulation sessions between Presence Engine and Jabber Session Manager
Failed logins for the Jabber Session Manager
Messages in the last time slice for the Jabber Session Manager
Message packets through the Jabber Session Manager
Online users being managed by the Jabber Session Manager
You can also monitor a Cisco Unified Contact Center Express (UCCX) server for:
Critical errors with a database
Database replication failures
Live data feeds having stopped
Reporting server being unable to run a report
Cisco Unified Intelligence Center service unavailable
Presence of internal errors within Reporting Server which may prevent it from functioning correctly.
This module also monitors general system properties relevant to the CUPS and UCCX servers as well other server types:
User-specified Performance Monitor counters
Operational status of active services on Unified Communications servers
Number of hours the Unified Communications server has been operational since its last reboot
CPU, memory, and disk usage for a Unified Communications server
Availability of and round-trip time to the ccmadmin and ccmuser Web pages
Cisco Unified Communications server CTI Manager and the Extension Mobility application