4.55 WebDialer

Use this Knowledge Script to monitor activity for the Cisco Web Dialer application. Web Dialer enables users to place calls from their computers.

This script raises an event if a threshold is exceeded. In addition, this script generates data streams for the following monitored activities:

  • Failed calls

  • Completed calls

  • In-progress CTI sessions

  • Total CTI sessions

  • In-progress HTTP sessions

  • Total HTTP sessions

4.55.1 Resource Object

CiscoCM_WebDialer

4.55.2 Default Schedule

By default, this script runs every 15 minutes.

4.55.3 Setting Parameter Values

Set the following parameters as needed:

Parameter

How to Set It

General Settings

Job Failure Notification

Event severity when job fails

Set the event severity level, from 1 to 40, to indicate the importance of the failure of the WebDialer job. The default is 5.

Monitor Failed Calls

Event Notification

Raise event if failed calls exceed threshold?

Select Yes to raise an event if the number of failed calls exceeds the threshold that you set. The default is Yes.

Threshold - Maximum failed calls

Specify the highest number of calls that must fail before an event is raised. The default is 0 calls.

Event severity when failed calls exceed threshold

Set the event severity, from 1 to 40, to indicate the importance of an event in which the number of failed calls exceeds the threshold you set. The default is 15.

Data Collection

Collect data for failed calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls that failed during the monitoring period.The default is unselected.

Monitor Completed Calls

Data Collection

Collect data for completed calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls that were completed during the monitoring period. The default is unselected.

Monitor CTI Sessions in Progress

Event Notification

Raise event if CTI sessions in progress exceed threshold?

Select Yes to raise an event if the number of CTI sessions in progress exceeds the threshold that you set. The default is Yes.

Threshold - Maximum CTI sessions in progress

Specify the highest number of CTI sessions that must be in progress before an event is raised. The default is 100 sessions.

Event severity when CTI sessions in progress exceed threshold

Set the event severity, from 1 to 40, to indicate the importance of an event in which the number of CTI sessions in progress exceeds the threshold you set. The default is 15.

Data Collection

Collect data for CTI sessions in progress?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of CTI sessions that are in progress at each script iteration. The default is unselected.

Monitor CTI Sessions

Data Collection

Collect data for CTI sessions?

Select Yes to collect data for charts and reports. If enabled, data collection returns the total number of CTI sessions that were handled during the monitoring period. The default is unselected.

Monitor HTTP Sessions in Progress

Event Notification

Raise event if HTTP sessions in progress exceed threshold?

Select Yes to raise an event if the number of HTTP sessions in progress exceeds the threshold that you set. The default is Yes.

Threshold - Maximum HTTP sessions in progress

Specify the highest number of HTTP sessions that must be in progress before an event is raised. The default is 100 sessions.

Event severity when HTTP sessions in progress exceed threshold

Set the event severity, from 1 to 40, to indicate the importance of an event in which the number of HTTP sessions in progress exceeds the threshold you set. The default is 15.

Data Collection

Collect data for HTTP sessions in progress?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of HTTP sessions that are in progress at each script iteration. The default is unselected.

Monitor HTTP Sessions

Data Collection

Collect data for HTTP sessions?

Select Yes to collect data for charts and reports. If enabled, data collection returns the total number of HTTP sessions that were handled during the monitoring period. The default is unselected.