Use this Knowledge Script to monitor activity for the Cisco Web Dialer application. Web Dialer enables users to place calls from their computers.
This script raises an event if a threshold is exceeded. In addition, this script generates data streams for the following monitored activities:
Failed calls
Completed calls
In-progress CTI sessions
Total CTI sessions
In-progress HTTP sessions
Total HTTP sessions
CiscoCM_WebDialer
By default, this script runs every 15 minutes.
Set the following parameters as needed:
Parameter |
How to Set It |
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General Settings |
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Job Failure Notification |
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Event severity when job fails |
Set the event severity level, from 1 to 40, to indicate the importance of the failure of the WebDialer job. The default is 5. |
Monitor Failed Calls |
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Event Notification |
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Raise event if failed calls exceed threshold? |
Select Yes to raise an event if the number of failed calls exceeds the threshold that you set. The default is Yes. |
Threshold - Maximum failed calls |
Specify the highest number of calls that must fail before an event is raised. The default is 0 calls. |
Event severity when failed calls exceed threshold |
Set the event severity, from 1 to 40, to indicate the importance of an event in which the number of failed calls exceeds the threshold you set. The default is 15. |
Data Collection |
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Collect data for failed calls? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls that failed during the monitoring period.The default is unselected. |
Monitor Completed Calls |
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Data Collection |
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Collect data for completed calls? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls that were completed during the monitoring period. The default is unselected. |
Monitor CTI Sessions in Progress |
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Event Notification |
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Raise event if CTI sessions in progress exceed threshold? |
Select Yes to raise an event if the number of CTI sessions in progress exceeds the threshold that you set. The default is Yes. |
Threshold - Maximum CTI sessions in progress |
Specify the highest number of CTI sessions that must be in progress before an event is raised. The default is 100 sessions. |
Event severity when CTI sessions in progress exceed threshold |
Set the event severity, from 1 to 40, to indicate the importance of an event in which the number of CTI sessions in progress exceeds the threshold you set. The default is 15. |
Data Collection |
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Collect data for CTI sessions in progress? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of CTI sessions that are in progress at each script iteration. The default is unselected. |
Monitor CTI Sessions |
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Data Collection |
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Collect data for CTI sessions? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the total number of CTI sessions that were handled during the monitoring period. The default is unselected. |
Monitor HTTP Sessions in Progress |
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Event Notification |
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Raise event if HTTP sessions in progress exceed threshold? |
Select Yes to raise an event if the number of HTTP sessions in progress exceeds the threshold that you set. The default is Yes. |
Threshold - Maximum HTTP sessions in progress |
Specify the highest number of HTTP sessions that must be in progress before an event is raised. The default is 100 sessions. |
Event severity when HTTP sessions in progress exceed threshold |
Set the event severity, from 1 to 40, to indicate the importance of an event in which the number of HTTP sessions in progress exceeds the threshold you set. The default is 15. |
Data Collection |
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Collect data for HTTP sessions in progress? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of HTTP sessions that are in progress at each script iteration. The default is unselected. |
Monitor HTTP Sessions |
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Data Collection |
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Collect data for HTTP sessions? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the total number of HTTP sessions that were handled during the monitoring period. The default is unselected. |