4.36 MGCP_PRI_CallActivity

Use this Knowledge Script to monitor active calls, completed calls, blocked calls, outbound busy attempts, and data link availability on an MGCP PRI (Media Gateway Control Protocol Primary Rate Interface) device. This script raises an event if a threshold is exceeded. In addition, this script generates data streams for the following metrics:

  • Active calls

  • Completed calls

  • Busy attempts

  • Blocked calls

4.36.1 Resource Object

CiscoCM_MGCPPRIObj

4.36.2 Default Schedule

By default, this script runs every 15 minutes.

4.36.3 Setting Parameter Values

Set the following parameters as needed:

Parameter

How to Set It

General Settings

Job Failure Notification

Event severity when job fails

Set the event severity level, from 1 to 40, to indicate the importance of the failure of the MGCP_PRI_CallActivity job. The default is 5.

Event Notification

Raise event if Data Link out of service?

Select Yes to raise an event if any data link is unavailable. The default is Yes.

Event severity when Data Link out of service

Set the event severity level, from 1 to 40, to indicate the importance of an event in which any data link is unavailable. The default is 5.

Monitor Busy Attempts

Event Notification

Raise event if busy attempts exceed threshold?

Select Yes to raise an event if the number of busy attempts exceeds the threshold. The default is Yes.

A busy attempt is a call attempted when no voice channels are available.

Threshold - Maximum busy attempts

Specify the maximum number of busy attempts that must be detected before an event is raised. The default is 0 attempts.

Event severity when busy attempts exceed threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of busy attempts exceeds the threshold you set. The default is 15.

Data Collection

Collect data for busy attempts?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of busy attempts that occurred during the monitoring period. The default is unselected.

Monitor Active Calls

Data Collection

Collect data for active calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls active during the monitoring period. The default is unselected.

Monitor Completed Calls

Data Collection

Collect data for completed calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls completed during the monitoring period. The default is unselected.

Monitor Blocked Calls

Data Collection

 

Collect data for blocked calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the percentage of calls blocked during the monitoring period. The default is unselected.

AppManager computes the blocked call percentage as follows: (Outbound busy attempts delta x 100) / Total calls.