4.28 HuntAndRouteList

Use this Knowledge Script to monitor hunt lists and route lists for availability and call activity. This script raises an event if a threshold is exceeded. In addition, this script generates data streams for the number of abandoned calls, busy attempts, unanswered calls, active calls, in-progress calls, and available members, and for hunt and route list availability.

4.28.1 Resource Object

CiscoCM_HuntListObj

4.28.2 Default Schedule

By default, this script runs every 15 minutes.

4.28.3 Setting Parameter Values

Set the following parameters as needed:

Parameter

How to Set It

General Settings

Job Failure Notification

Event severity when job fails

Set the event severity level, from 1 to 40, to indicate the importance of the failure of the HuntAndRouteList job. The default is 5.

Monitor Abandoned Calls

Event Notification

Raise event if abandoned calls exceed threshold?

Select Yes to raise an event if the number of abandoned calls exceeds the threshold. The default is Yes.

Threshold - Maximum abandoned calls

Specify the maximum number of calls that must be abandoned before an event is raised. The default is 0 calls.

Event severity when abandoned calls exceed threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of abandoned calls exceeds the threshold. The default is 15.

Data Collection

Collect data for abandoned calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls abandoned during the monitoring period. The default is unselected.

Monitor Busy Attempts

Event Notification

Raise event if busy attempts exceed threshold?

Select Yes to raise an event if the number of busy attempts exceeds the threshold. The default is Yes.

Threshold - Maximum busy attempts

Specify the maximum number of busy attempts that must be detected to prevent an event from being raised. The default is 0 attempts.

Event severity when busy attempts exceed threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of busy attempts exceeds the threshold you set. The default is 15.

Data Collection

Collect data for busy attempts?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of busy attempts that occurred during the monitoring period. The default is unselected.

Monitor Unanswered Calls

Event Notification

Raise event if unanswered calls exceed threshold?

Select Yes to raise an event if the number of unanswered calls exceeds the threshold. The default is Yes.

Threshold - Maximum unanswered calls

Specify the maximum number of calls that must go unanswered before an event is raised. The default is 0 calls.

Event severity when unanswered calls exceed threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of unanswered calls exceeds the threshold you set. The default is 15.

Data Collection

Collect data for unanswered calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls that went unanswered during the monitoring period. The default is unselected.

Monitor Active Calls

Data Collection

Collect data for active calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls active at each script iteration.The default is unselected.

Monitor Calls In Progress

Data Collection

Collect data for calls in progress?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls in progress at each script iteration. The default is unselected.

Monitor Hunt or Route List Availability

Data Collection

Collect data for hunt or route list availability?

Select Yes to collect data for charts and reports. If enabled, data collection returns the availability of a hunt or route list at each script iteration. The default is unselected.

Monitor Members Available

Data Collection

Collect data for members available?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of hunt and route list members available at each script iteration. The default is unselected.