4.21 CTIManager

Use this Knowledge Script to monitor the usage of the Communications Manager CTI Manager. CTI Manager allows applications to access the resources and functionality of all Communications Managers in the cluster.

This script raises an event if a value exceeds or falls below its threshold. In addition, this script generates data streams for the number of connected applications, open lines, open devices, and active Communications Manager links.

4.21.1 Resource Object

CiscoCM_CTIMgrService

4.21.2 Default Schedule

By default, this script runs every 15 minutes.

4.21.3 Setting Parameter Values

Set the following parameters as needed:

Parameter

How to Set It

General Settings

Job Failure Notification

Event severity when job fails

Set the event severity level, from 1 to 40, to indicate the importance of the failure of the CTIManager job. The default is 5.

Monitor Connected Applications

Event Notification

Raise event if connected applications exceed threshold?

Select Yes to raise an event if the number of connected applications exceeds the threshold you set. The default is Yes.

Threshold - Maximum connected applications

Specify the maximum number of applications that must be connected before an event is raised. The default is 100 applications.

Event severity when connected applications exceed threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of connected applications exceeds the threshold. The default is 15.

Data Collection

Collect data for connected applications?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of applications connected at each script iteration. The default is unselected.

Monitor Open Lines

Event Notification

Raise event if open lines exceed threshold?

Select Yes to raise an event if the number of open lines exceeds the threshold you set. The default is Yes.

Threshold - Maximum open lines

Specify the maximum number of lines that must be open before an event is raised. The default is 100 lines.

Event severity when open lines exceed threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of open lines exceeds the threshold. The default is 15.

Data Collection

Collect data for open lines?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of lines open at each script iteration. The default is unselected.

Monitor Open Devices

Event Notification

Raise event if open devices exceed threshold?

Select Yes to raise an event if the number of open devices exceeds the threshold you set. The default is Yes.

Threshold - Maximum open devices

Specify the maximum number of devices that must be open before an event is raised. The default is 100 devices.

Event severity when open devices exceed threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of open devices exceeds the threshold. The default is 15.

Data Collection

Collect data for open devices?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of devices open at each script iteration. The default is unselected.

Monitor Active CallManager Links

Event Notification

Raise event if active CallManager links fall below threshold?

Select Yes to raise an event if the number of active Communications Manager links falls below the threshold you set. The default is Yes.

Threshold - Minimum active CallManager links

Specify the minimum number of Communications Manager links that must be active before an event is raised. The default is 1 link.

Event severity when active CallManager links fall below threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of active Communications Manager links falls below the threshold. The default is 15.

Data Collection

Collect data for active CallManager links?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of Communications Manager links active at each script iteration. The default is unselected.