1.2 Proxy Architecture

The AppManager for Cisco Unified Communications Manager module does not need to be installed on every device you want to monitor. With this proxy architecture, you install the module on a proxy agent computer. When you run a Knowledge Script job, the module runs on the proxy agent computer and sends messages to and from Cisco Unified Communications Manager.

The following diagram shows the relationship between Cisco Unified Communications Manager devices, the AppManager server, and the proxy agent computer. In this configuration, management information is provided by the Cisco Serviceability and AXL APIs. Information from call detail records is transferred by secure FTP.