Use this Knowledge Script to monitor the number of times Communications Manager requests a resource that is unavailable. This script monitors the following resources:
Annunciators
Hardware, software, and video conference bridges
Locations
Media Termination Points (MTPs)
Music-on-Hold (MOH)
Transcoders
This script raises an event if an availability threshold is exceeded. In addition, this script generates data streams for instances of unavailability for each monitored resource.
This script is a member of the CiscoCM recommended Knowledge Script Group. For more information, see Section 4.57, Recommended Knowledge Script Group.
CiscoCM_CallProcessor
By default, this script runs every 15 minutes.
If you are running this script as part of the Recommended KSG, do not change the schedule. The schedules for the recommended scripts are staggered so as to lessen the impact on CPU utilization when you run the KSG.
Set the following parameters as needed:
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Parameter |
How to Set It |
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General Settings |
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Job Failure Notification |
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Event severity when job fails |
Set the event severity level, from 1 to 40, to indicate the importance of the failure of the CCM_ResourceAvailability job. The default is 5. |
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Monitor Unavailable Annunciator Resources |
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Event Notification |
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Raise event if number of times annunciator resources were unavailable exceeds threshold? |
Select Yes to raise an event if the number of times annunciator resources were unavailable exceeds the threshold you set. The default is Yes. |
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Threshold - Maximum number of times annunciator resources were unavailable |
Specify the maximum number of times an annunciator resource can be unavailable before an event is raised. The default is 0 times |
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Event severity when number of times annunciator resources were unavailable exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of times an annunciator resource was unavailable exceeds the threshold you set. The default is 15. |
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Data Collection |
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Collect data for number of times annunciator resources were unavailable? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of times annunciator resources were unavailable during the monitoring period. The default is unselected. |
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Monitor Unavailable Hardware Conference Bridge Resources |
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Event Notification |
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Raise event if number of times hardware conference bridge resources were unavailable exceeds threshold? |
Select Yes to raise an event if the number of times hardware conference bridge resources were unavailable exceeds the threshold you set. The default is Yes. |
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Threshold - Maximum number of times hardware conference bridge resources ere unavailable |
Specify the maximum number of times a hardware conference bridge resource can be unavailable before an event is raised. The default is 0 times. |
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Event severity when number of times hardware conference bridge resources were unavailable exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of times a hardware conference bridge resource was unavailable exceeds the threshold you set. The default is 15. |
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Data Collection |
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Collect data for number of times hardware conference bridge resources were unavailable? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of times hardware conference bridge resources were unavailable during the monitoring period. The default is unselected. |
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Monitor Unavailable Software Conference Bridge Resources |
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Event Notification |
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Raise event if number of times software conference bridge resources were unavailable exceeds threshold? |
Select Yes to raise an event if the number of times software conference bridge resources were unavailable exceeds the threshold you set. The default is Yes. |
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Threshold - Maximum number of times software conference bridge resources were unavailable |
Specify the maximum number of times a software conference bridge resource can be unavailable before an event is raised. The default is 0 times. |
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Event severity when number of times software conference bridge resource were unavailable exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of times a software conference bridge resource was unavailable exceeds the threshold you set. The default is 15. |
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Data Collection |
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Collect data for number of times software conference bridge resources were unavailable? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of times software conference bridge resources were unavailable during the monitoring period. The default is unselected. |
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Monitor Unavailable Video Conference Bridge Resources |
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Event Notification |
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Raise event if number of times video conference bridge resources were unavailable exceeds threshold? |
Select Yes to raise an event if the number of times video conference bridge resources were unavailable exceeds the threshold you set. The default is Yes. |
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Threshold - Maximum number of times video conference bridge resources were unavailable |
Specify the maximum number of times a video conference bridge resource can be unavailable before an event is raised. The default is 0 times. |
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Event severity when number of times video conference bridge resources were unavailable exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of times a video conference bridge resource was unavailable exceeds the threshold you set. The default is 15. |
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Data Collection |
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Collect data for number of times video conference bridge resources were unavailable? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of times video conference bridge resources were unavailable during the monitoring period. The default is unselected. |
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Monitor Unavailable Location Resources |
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Event Notification |
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Raise event if number of times location resources were unavailable exceeds threshold? |
Select Yes to raise an event if the number times location resources were unavailable exceeds the threshold you set. The default is Yes. |
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Threshold - Maximum number of times location resources were unavailable |
Specify the maximum number of times a location resource can be unavailable before an event is raised. The default is 0 times. |
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Event severity when number of times location resources were unavailable exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of times a location resource was unavailable exceeds the threshold you set. The default is 15. |
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Data Collection |
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Collect data for number of times location resources were unavailable? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of times location resources were unavailable during the monitoring period. The default is unselected. |
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Monitor Unavailable Media Termination Point Resources |
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Event Notification |
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Raise event if number of times Media Termination Point resources were unavailable exceeds threshold? |
Select Yes to raise an event if the number of times MTP resources were unavailable exceeds the threshold you set. The default is Yes. |
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Threshold - Maximum number of times Media Termination Point resources were unavailable |
Specify the maximum number of times an MTP resource can be unavailable before an event is raised. The default is 0 times. |
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Event severity when number of times Media Termination Point resources were unavailable exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of times an MTP resource was unavailable exceeds the threshold you set. The default is 15. |
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Data Collection |
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Collect data for number of times Media Termination Point resources were unavailable? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of times MTP resources were unavailable during the monitoring period. The default is unselected. |
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Monitor Unavailable Music-on-Hold Resources |
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Event Notification |
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Raise event if number of times Music-on-Hold resources were unavailable exceeds threshold? |
Select Yes to raise an event if the number of times MOH resources were unavailable exceeds the threshold you set. The default is Yes. |
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Threshold - Maximum number of times Music-on-Hold resources were unavailable |
Specify the maximum number of times an MOH resource can be unavailable before an event is raised. The default is 0 times. |
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Event severity when number of times Music-on-Hold resources were unavailable exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of times an MOH resource was unavailable exceeds the threshold you set. The default is 15. |
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Data Collection |
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Collect data for number of times Music-on-Hold resources were unavailable? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of times MOH resources were unavailable during the monitoring period. The default is unselected. |
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Monitor Unavailable Transcoder Resources |
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Event Notification |
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Raise event if number of times transcoder resources were unavailable exceeds threshold? |
Select Yes to raise an event if the number of times transcoder resources were unavailable exceeds the threshold you set. The default is Yes. |
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Threshold - Maximum number of times transcoder resources were unavailable |
Specify the maximum number of times a transcoder resource can be unavailable before an event is raised. The default is 0 times. |
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Event severity when number of times transcoder resources were unavailable exceeds threshold |
Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of times a transcoder resource was unavailable exceeds the threshold you set. The default is 15. |
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Data Collection |
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Collect data for number of times transcoder resources were unavailable? |
Select Yes to collect data for charts and reports. If enabled, data collection returns the number of times transcoder resources were unavailable during the monitoring period. The default is unselected. |