4.6 AttendantConsole

Use this Knowledge Script to monitor handled and in-progress requests for the Attendant Console application. Attendant Console allows you to set up Cisco IP phones to use speed-dial buttons and quick directory access, look up phone numbers, monitor line status, and redirect calls.

This script raises an event if the number of redirected calls and online clients exceed the threshold you set. In addition, this script generates data streams for the number of redirected calls, the number of total calls, the number of online clients, the number of registered clients, and the line connection state.

NOTE:Cisco Systems no longer supports the Cisco Unified Communications Manager Attendant Console. As a result, the CiscoCM_AttendantConsole Knowledge Script will not work on Cisco Unified Communications Manager 8.0 or later.

4.6.1 Resource Object

CiscoCM_AttendConsole

4.6.2 Default Schedule

By default, this script runs every 15 minutes.

4.6.3 Setting Parameter Values

Set the following parameters as needed:

Parameter

How to Set It

General Settings

Job Failure Notification

Event severity when job fails

Set the event severity level, from 1 to 40, to indicate the importance of the failure of the AttendantConsole job. The default is 5.

Monitor Redirected Calls

Event Notification

Raise event if redirected calls exceed threshold?

Select Yes to raise an event if the number of redirected calls exceeds the threshold you set. The default is Yes.

Threshold - Maximum redirected calls

Specify the maximum number of calls that must be redirected before an event is raised. The default is 50 calls.

Event severity when redirected calls exceed threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of redirected calls exceeds the threshold. The default is 15.

Data Collection

Collect data for redirected calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of calls that were redirected during the monitoring period.

Monitor Total Calls

Data Collection

Collect data for total calls?

Select Yes to collect data for charts and reports. If enabled, data collection returns the total number of calls handled by Attendant Console during the monitoring period.

Monitor Online Clients

Event Notification

Raise event if online clients exceed threshold?

Select Yes to raise an event if the number of online clients exceeds the threshold you set. The default is Yes.

Threshold - Maximum online clients

Specify the maximum number of clients that must be online before an event is raised. The default is 100 clients.

Event severity when online clients exceed threshold

Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of online clients exceeds the threshold. The default is 15.

Data Collection

Collect data for online clients?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of clients that are online at each script iteration.

Monitor Registered Clients

Data Collection

Collect data for registered clients?

Select Yes to collect data for charts and reports. If enabled, data collection returns the number of clients that are registered at each script iteration.

Monitor Connection State

Data Collection

Collect data for connection state?

Select Yes to collect data for charts and reports. If enabled, data collection returns the line connection state for the Cisco Telephony Call Dispatcher (TCD) at each script iteration. Attendant Console uses TCD for login services, line state, and directory services. You can choose from the following line connection states:

  • 0 - Not registered or not receiving line link state information from Communications Manager

  • 1 - Registered and receiving line link state information from Communications Manager

  • 10 - TCD is logged in, but has not registered or received line link state information from Communications Manager

  • 11 - TCD is logged in, has registered, and is receiving line link state information from Communications Manager