2.1 System Requirements

For the latest information about supported software versions and the availability of module updates, visit the AppManager Supported Products page. Unless noted otherwise, this module supports all updates, hotfixes, and service packs for the releases listed below.

AppManager for Call Data Analysis has the following system requirements:

Software/Hardware

Version

NetIQ AppManager installed on the AppManager repository (QDB) computer, on all console computers, and on all agent computers

8.0.3, 8.2, 9.1, 9.2, 9.5, or later

One of the following AppManager agents are required:

  • AppManager agent 7.0.4 with hotfix 72616 or later

  • AppManager agent 8.0.3, 8.2, 9.1, 9.2, 9.5, or later

Microsoft operating system installed on the AppManager repository (QDB) computer, on all console computers, and on all AppManager agents

One of the following:

  • Windows 10 (32-bit or 64-bit)

  • Windows Server 2016

  • Windows Server 2012 R2

  • Windows Server 2012

  • Windows Server 2008 R2

  • Windows Server 2008 (32-bit or 64-bit)

  • Windows 7 (32-bit or 64-bit)

Microsoft SQL Server installed on the Data Warehouse and Data Mart computers

One of the following:

  • SQL Server 2016, with Microsoft SQL Server Integration Services.

  • SQL Server 2014, with Microsoft SQL Server Integration Services.

  • SQL Server 2012, with Microsoft SQL Server Integration Services.

  • SQL Server 2008 R2, with Microsoft SQL Server Integration Services.

Notes

  • The Extraction, Transformation, and Loading (ETL) process requires a minimum disk space of 1 GB on the drive where the Data Mart is located.

  • This module supports named instances of SQL Server as well as cluster nodes.

NetIQ AppManager for Cisco Unified Communications Manager

Required for monitoring CDRs produced by Cisco Unified Communications Manager version 5.x through 8.6

Microsoft .NET Framework installed on the agent computers

4.0 or later

SQL Client Tools SDK on the agent computers

The version of SQL Client Tools SDK on the agent computers must be same as the corresponding SQL Servers hosting the Data Mart databases.

NOTE:You can install Client Tools SDK from the Microsoft SQL Server iso file by running the Setup wizard.

Microsoft SQL Server Native Client 11.0

(for TLS 1.2 support)

11.3.6538.0 or later

NOTE:The SQL Server Native client can be installed from this Microsoft download link.

NOTE:If you want TLS 1.2 support and are running AppManager 9.1 or 9.2, then you are required to perform some additional steps. To know about the steps, see the article.