1.1 System Requirements

For the latest information about supported software versions and the availability of module updates, visit the AppManager Supported Products page. Unless noted otherwise, this module supports all updates, hotfixes, and service packs for the releases listed below.

AppManager for Avaya Communication Manager has the following system requirements:



NetIQ AppManager installed on the AppManager repository (QDB) computer, on each proxy agent computer, and on all console computers

7.0 or later

Support for Windows Server 2008 on AppManager 7.x requires AppManager Windows Agent hotfix 71704 or later. For more information, see the AppManager Suite Hotfixes page.

Avaya Aura Communication Manager (also known as Avaya Communication Manager)

8.1,8.0, 7.1.3, 7.0, 6.3, 6.2, 6.1, 6.0, 5.x, or 4.x

NOTE:For version 5.2.1, install Avaya Communication Manager Service Pack 3 or later to improve SNMP performance. For more information, see the Avaya Aura Communication Manager 5.2.1 SP3 Release Notes.

Microsoft Windows operating system installed on the agent computers

One of the following versions:

  • Windows Server 2019

  • Windows Server 2016

  • Windows Server 2012 R2

  • Windows Server 2012

  • Windows 8 (32-bit and 64-bit)

  • Windows Server 2008 R2

  • Windows Server 2008 (32-bit and 64-bit)

  • Windows 7 (32-bit and 64-bit)

Microsoft SQL Server installed on the proxy agent computers

One of the following versions, to enable the functionality of the Avaya CM supplemental database:

  • SQL Server Express edition

  • SQL Server 2017

  • SQL Server 2016

  • SQL server 2014

  • SQL server 2012

  • SQL Server 2008 R2

AppManager for Microsoft Windows module installed on repository, proxy agent, and console computers or later. For more information, see the AppManager Module Upgrades & Trials page.

Microsoft .NET Framework

4.0 or above.

Microsoft SQL Server Native Client 11.0

(for TLS 1.2 support)

11.3.6538.0 or later

NOTE:The SQL Server Native client can be installed from this Microsoft download link.

NOTE:If you want TLS 1.2 support and are running AppManager 9.1 or 9.2, then you are required to perform some additional steps. To know about the steps, see the article.