2.1 Features and Benefits

Discover Communication Manager clusters with a single discovery job

Diagnose call and phone quality using NetIQ Vivinet Diagnostics. For more information, see Triggering Call and Phone Quality Diagnoses.

Use Knowledge Scripts to collect data for all monitored Communication Managers and associated components:

Call activity metrics such as active and completed calls

Call quality metrics such as jitter, delay, lost data, and MOS

Call failures

CPU usage and available CPU

Phone deregistration and disconnection status

Real-time voice quality statistics on active phones

Historical call activity

Inventory of phones configured for a Communication Manager

H.248 gateway metrics such as major, minor, and warning alarms, and H.248 link availability

Trunk group metrics such as busy time, calls in and out of queue, and out-of-service trunks

Server uptime

Hunt group metrics such as answered calls, queued calls, abandoned calls, and call wait time

ESS and LSP registration status

Announcement activity such as dropped calls, queued calls, and peak port usage

Security violations such as barrier code violations, calls that generated authorization code violations, and calls that generated station security code violations

SNMP traps forwarded from NetIQ SNMP Trap Receiver