2.0 Introducing AppManager for Avaya Communication Manager

Avaya Communication Manager (also known as Avaya Aura Communication Manager) is a scalable, survivable telephony solution for enterprises and branch offices, providing call processing, messaging, and contact center functions.

This chapter introduces AppManager for Avaya Communication Manager, providing an overview of the module and describing how you can use AppManager to better monitor Communication Manager clusters, including vital components as Switch Processing Elements (SPE), Enterprise Survivable Servers (ESS), Local Survivable Processors (LSP), H.248 media gateways, IP stations, attendant consoles, remote office stations, hunt groups, trunk groups, and announcement ports.